Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role serves as an expert subject-matter resource within the Elevate Solutions team, providing elevated support across key Human Capital Management (HCM) functions, including payroll processing, HR data management, and client inquiry resolution. As the frontline of the Elevate Solutions team, this role is responsible for ensuring the accurate and timely execution of recurring services, while providing proactive, high-touch support that exceeds client expectations.

Responsibilities

Build deep, consultative, long-term relationships with executive-level and enterprise clients.
Offer recommendations, identify trends, and participate in strategic discussions that deepen client trust and optimize operational outcomes.
Maintain, process, and perform expert-level validation of payroll and HRIS data with exceptional accuracy and confidentiality across the most complex, high-revenue client accounts.
Provide direction and best-practice guidance to team members on complex scenarios.
Deliver exceptional prompt, clear, and professional communication via phone, email, and ticketing systems.
Serve as a trusted advisor for complex client inquiries.
Fully own, manage and anticipate needs for complex clients.
Lead resolution of escalations involving cross-functional teams and ensure resolution on requests.
Diagnose and resolve advanced payroll and data discrepancies.
Conduct deeper root-cause analysis and provide recommendations.
Serve as an escalation point for team members as needed.
Build strong partnerships with key internal groups (e.g., Product Support, Tax, Benefits) to ensure seamless service delivery and resolution of complex issues.
Provide feedback on product gaps, recurring issues, and client insights that will support enhancements and improve client experience.
Ensure full compliance with internal procedures, control protocols, and payroll policies, including client-specific processing requirements.
Execute and oversee highly complex end-to-end payroll tasks, ensuring exceptional accuracy and alignment with executive-level client expectations.
Conduct final reviews for flagship clients and support large-scale, sensitive, or multi-entity payroll cycles.
Manage intricate HR, timekeeping, and pay data updates including complex changes and ensuring alignment with client expectations.
Serve as the primary internal expert on interpreting client structures and their impact on data workflows.
Lead and resolve complex service requests from clients, providing deeper support and stepping in to help escalate with team as needed.
Maintain expert-level knowledge of supported platforms, internal policies, and regulatory requirements relevant to client deliverables.
Contribute to training materials and documentation updates.
Perform advanced audits and reconciliation activities to ensure compliance with client contracts, internal standards, and external regulations.
Provide expert assistance with the preparation, validation, and tracking of payroll tax filings.
Ensure awareness of deadlines, escalate discrepancies, and coordinate with internal teams to resolve tax-related issues.
Act as an expert resource for the team, providing guidance, sharing expertise, and supporting other team members.
Assist leadership with onboarding and training for team members.

Requirements

Bachelor’s Degree required
Minimum 2 years’ experience in Managed Services required
Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required
Expert proficiency in payroll systems, HCM workflows, and data management
Experience in customer service or previous client interfacing role with proven ability to manage escalations and complex inquiries.
Demonstrated accuracy, attention to detail, and strong time-management skills.
Proficiency in Microsoft Office suite.
Data accuracy and proficiency
Professional payroll or HR Certifications CPP, FPC, APA, and/or SHRM-CP certified (Preferred)
Experience in managed services, payroll operations, or call center environment (Preferred)
Prior experience mentoring or coaching peers (Preferred)
Ability to sit for extended periods, typically 7-8 hours a day.
Must be able to operate a computer, use phone systems, and type.
Must be able to use multiple software programs and inquiries simultaneously.

Skills

Payroll processing
HR data management
Client inquiry resolution
Payroll systems
HCM workflows
Data management
Customer service
Client interfacing
Escalation management
Complex inquiries
Accuracy
Attention to detail
Time-management
Microsoft Office suite
Data accuracy
Payroll Administration
Data Maintenance
Client Issue Resolution
Knowledge Management
Quality & Compliance
Support Tax Filings
Mentorship & Leadership Support

Location

Rochester, NY

Work Type

In-Office
Full-time

Experience Level

Minimum 2 years’ experience in Managed Services
Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator

Education Level

Bachelor’s Degree

Salary/Compensations

$25.00 - 35.00/hour

Benefits

Medical
Dental
Vision
Life
Disability
401(k) match
Perks that support you, your family, and your finances
Career development

About the Company

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce.
The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

Equal Opportunity

Paylocity is an equal-opportunity employer.
Paylocity is committed to the full inclusion of all individuals.
We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.
To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com.
This email address is exclusively designated for such requests, aligning with federal and state disability laws.
Please do not send resumes to this email address, as they will be removed.