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About the Role
Responsible for reviewing and processing requests for release of information for customers, patients, physician offices, and other requestors.
Responsibilities
- Reviews written requests for PHI, ensuring compliance with NYS and HIPAA guidelines.
- Accesses multiple computer applications to obtain demographic and visit information.
- Enters data requests through ROI software for tracking and forwards requests to the copy service.
- Performs front desk functions including greeting customers, assisting with authorization forms, explaining processes, verifying identity, and fulfilling high-volume fax requests for PHI.
- Manages off-site storage of paper records, including retrieval, returns, labeling, software utilization, and knowledge of inventory and retention.
- Participates in department performance improvement activities, meetings, and hospital activities.
- Ensures work area is organized, neat, and clean, with all patient records appropriately stored at the end of the shift.
- Responds to a high volume of telephone calls and voicemails in a timely and courteous manner.
- Maintains and models REACH Values (Respect, Excellence, Accountability, Compassion, Honor).
- Demonstrates regular, reliable, and predictable attendance.
- Performs other duties as required.
Requirements
- High School diploma or equivalent experience.
- Minimum of two (2) years medical record experience with basic knowledge of HIPAA (preferred).
Skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Proficient Internet Navigation
- Strong attention to detail
- Fax / Copy machine operation
- Organization and ability to prioritize requests
Location
- New York
- Connecticut
Work Type
- Full-time
Experience Level
- Entry Level
- Associate
Education Level
- High School Diploma
Salary/Compensations
- $24.22 Hourly
About the Company
- Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,001 outpatient facilities, 22,000 nurses and over 20,000 physicians.
- Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities.
- Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.