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About the Role

Play a pivotal role in helping grow Serco's Defence business by identifying and developing opportunities within the existing customer base, contracts, and capabilities. Work closely with operational leaders, contract managers, and central growth teams to shape new opportunities, maximize existing frameworks, and ensure in-contract growth opportunities are identified, governed, and successfully delivered.

Responsibilities

• Identify and develop organic growth opportunities across the Defence portfolio, working with existing customers, operational teams and internal stakeholders.
• Support contract managers and delivery teams to identify, qualify and progress in-contract growth opportunities.
• Manage Defence framework activity, maintaining visibility of opportunities, coordinating submissions and ensuring governance requirements are met.
• Maintain accurate opportunity pipelines and reporting through MS Dynamics and other internal systems.
• Coordinate governance activities, including gate reviews, reporting and compliance with the Serco Management System (SMS) and Defence Growth Protocol.
• Work collaboratively with bid teams, technical specialists and operational colleagues to shape compelling customer solutions.
• Build and maintain strong relationships with Defence customers, internal stakeholders and SME partners.
• Represent Serco at customer meetings, conferences and industry events to help promote our Defence capabilities.
• Capture and apply lessons learned to continuously improve future opportunities and delivery.

Requirements

• Experience working within the UK Defence sector.
• Experience identifying, developing or managing business growth opportunities within existing customer accounts or contracts.
• Knowledge of public sector procurement processes and framework agreements.
• Experience managing opportunities, projects or bids through structured governance processes.
• Strong stakeholder management skills with the ability to influence across a complex, matrix organisation.
• Experience using CRM or opportunity management systems such as MS Dynamics.
• Excellent communication, organisational and relationship-building skills.
• The ability to manage multiple priorities while maintaining attention to detail.
• Must be eligible to obtain and maintain the appropriate level of security clearance.

Skills

• Commercial awareness
• Stakeholder management
• Understanding of the Defence environment
• MS Dynamics

Location

• Hybrid – Hook / London

Work Type

• Hybrid working

Salary/Compensations

• £60,000 - £65,000 PA

Benefits

• Bonus
• Company Car
• Private Medical Insurance
• Company pension
• 25 days' annual leave plus bank holidays
• Opportunities for learning, development and career progression

About the Company

• Serco is trusted to deliver critical services that support the UK's Defence sector.
• Serco delivers services which matter across Defence, Justice, Health, Transport and Citizen Services, helping governments and organisations deliver essential public services every day.
• As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on.
• Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Equal Opportunity

• As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all.
• We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).