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About the Role
Elior UK is transforming the hospitality technology landscape by investing in innovative solutions like digital ordering, EPOS, and mobile applications. This role is crucial for leading the successful rollout of these technologies across client sites, focusing on training, implementation, and driving innovation to enhance operational efficiency and customer experiences.
Responsibilities
- Lead the end-to-end delivery of customer technology projects, ensuring they are delivered on time, within budget, and to the highest standard.
- Champion Elior's customer technology strategy, promoting digital innovation across clients and internal stakeholders.
- Manage the mobilisation and launch of new technology solutions, providing on-site support and guidance for successful adoption.
- Deliver engaging training and communications to operational teams to help them embrace new systems.
- Build strong relationships with Operations, Sales, Technology teams, and third-party suppliers.
- Support technology feasibility assessments for new business opportunities and provide expert advice during the sales process.
- Identify opportunities to improve systems, processes, and customer experiences by staying updated on emerging technologies and industry trends.
- Monitor project risks, manage implementation plans, and ensure technology solutions deliver long-term business value.
Requirements
- Experience delivering technology implementation projects involving digital platforms, EPOS, e-commerce, mobile applications, or hospitality technology.
- Proven ability to manage multiple projects simultaneously from planning through to successful launch.
- Strong stakeholder management skills with the confidence to influence colleagues, clients, and suppliers at all levels.
- Experience training and supporting end users through technology change programs.
- Excellent organizational, communication, and problem-solving skills.
- Commercial awareness, with experience managing project budgets, suppliers, or technology partners.
- A proactive mindset with a passion for innovation and continuous improvement.
- Experience within hospitality, retail, or contract catering is advantageous but not essential.
Skills
- Project delivery
- Technology implementation
- Digital platforms
- EPOS
- E-commerce
- Mobile applications
- Hospitality technology
- Stakeholder management
- Training
- End-user support
- Organizational skills
- Communication skills
- Problem-solving skills
- Commercial awareness
- Budget management
- Supplier management
- Technology partner management
- Innovation
- Continuous improvement
Location
- London (predominantly client-site based across London with some national travel)
Work Type
- Monday to Friday | 9am – 5:30pm
- Full-time
Experience Level
- Mid-level
Benefits
- Free, tasty meals
- Flexible working
- Generous holiday allowance of 33 days, with the option to buy more
- Leave for life’s important moments
- Paid volunteering days
- Career development and learning opportunities
- Mental health support and wellbeing perks
- Pension schemes
- Life assurance
- Exclusive discounts on entertainment, leisure, and travel
About the Company
- Elior UK is a people-first business with over 10,000 colleagues across the UK, serving diverse sectors including stadiums, hospitals, schools, and workplaces.
- Our mission is to enrich lives everywhere, every day.
- 87% of our team are proud to work here because we create a place where you're listened to, trusted, supported, and valued.
Equal Opportunity
- We welcome you to apply using the name you feel most comfortable with.
- We hire for potential, not just experience.
- Diversity and inclusion are integral to our identity; different perspectives make us stronger.
- We are dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
- We offer support and adjustments during the application process.