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About the Role
Our practice partners with North American Dental Group to deliver best-in-class patient care, focusing on putting every patient first, every visit. Our guiding principle is empathy, and we aim to transform the dental experience by using our individuality and dental expertise to ensure every patient leaves our office feeling satisfied.
Responsibilities
- Handles financial information, performs insurance verification, and prepares end-of-day reports with a focus on quality control and patient confidentiality.
- Performs clerical tasks including mail handling, scanning, and photocopying.
- Answers phone calls, greets visitors/patients, and manages appointment scheduling, verification, and confirmation.
- Explains procedures and services to patients using dental knowledge.
- Presents financial policies and arrangements, collects co-payments, and verifies insurance coverage.
- Tracks appointments due to no-shows, cancellations, and late arrivals.
Requirements
- High School Diploma or equivalent (Associate’s degree preferred).
- 1-5 years of customer service, insurance, or dental experience preferred.
- Knowledge of dental software and Microsoft Office programs.
- Ability to learn new programs as needed.
Skills
- Quality control
- Financial information handling
- Insurance verification
- End-of-day reporting
- Clerical tasks
- Mail handling
- Scanning
- Photocopying
- Phone call management
- Patient greeting
- Appointment scheduling
- Appointment verification
- Appointment confirmation
- Dental knowledge
- Financial policy presentation
- Co-payment collection
- Insurance coverage verification
- Appointment tracking
Work Type
- Full-time
- Part-time
Experience Level
- 1-5 years
Education Level
- High School Diploma or equivalent
- Associate's degree preferred
Salary/Compensations
- $20.00+ per hour
Benefits
- Competitive paid time off for full-time and part-time team members which increases with career growth.
- Comprehensive benefits package, including 401k.
- Constant opportunities for career growth and continuing education.
- An exciting atmosphere that allows for freedom and individuality.
About the Company
- We deliver best in class patient care and focus on putting every patient first, every visit.
- Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience.
- Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.
- We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied.
- Help us pioneer a new culture of dentistry.
Equal Opportunity
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.