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About the Role

Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across New York City. The Residential Aide supports this mission by assisting with client intake, monitoring resident safety and well-being, enforcing facility policies, and maintaining a secure and respectful living environment. This role involves direct interaction with clients navigating complex challenges and requires a consistent presence, attention to detail, and the ability to remain calm, level-headed, and professional in emotionally charged or unpredictable situations.

Responsibilities

Welcome new residents and provide orientation to shelter policies, services, and daily routines
Assist with client check-ins, discharges, and documentation using DHS CARES system
Monitor resident safety and behavior through regular rounds and informal engagement
Enforce facility rules while maintaining a respectful and supportive environment
Respond to incidents and complete timely, accurate reports
Support residents in accessing services by making referrals and coordinating with case managers
Maintain cleanliness and security of resident rooms, including tagging and storing personal belongings
Communicate facility maintenance needs to supervisors and ensure common areas are orderly
Build rapport with residents and offer guidance during daily interactions
Uphold confidentiality and follow all agency and DHS protocols

Requirements

High School Diploma or High School Equivalency Diploma (GED) required
Minimum of one year experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needs
Familiarity with shelter operations or supportive housing environments preferred
Basic computer literacy, including proficiency in Microsoft Office and ability to learn internal databases (e.g., DHS CARES system)
Strong interpersonal skills and ability to work respectfully with individuals from diverse racial, ethnic, and socioeconomic backgrounds
Ability to remain calm and professional in high-pressure or crisis situations
Commitment to trauma-informed care, confidentiality, and ethical standards in client interactions
Willingness to obtain CPR certification and/or Food Protection Certificate during employment

Skills

Microsoft Office
DHS CARES system
CPR certification
Food Protection Certificate

Location

Cypress Hills, Brooklyn

Work Type

Full-time
Onsite

Experience Level

1 year experience

Education Level

High School Diploma or GED

Salary/Compensations

$22.09/hour (annualized at $40,213)

Benefits

Medical insurance
Dental insurance
Vision insurance
25 days of paid time off
Retirement account with employer match
Tuition reimbursement

About the Company

Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City.