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About the Role

The Case Manager works directly with clients in transitional housing programs to assess needs, develop independent living plans, and connect them with community resources. This role is crucial in helping individuals experiencing homelessness achieve stability and self-sufficiency.

Responsibilities

• Build professional relationships with clients and maintain confidentiality.
• Review client eligibility documents and explore non-shelter alternatives.
• Create and manage client files and records.
• Conduct intake interviews and psycho-social assessments.
• Develop and update Independent Living Plans with short- and long-term goals.
• Refer clients to permanent housing and community-based services.
• Support clients in overcoming barriers and advocating for themselves.
• Track client progress and document updates through regular contact.
• Follow up with clients and referral agencies to monitor service outcomes.
• Provide data for required reports (weekly, monthly, quarterly, annual).
• Act as a liaison with outside organizations for education, healthcare, childcare, housing, and legal matters.

Requirements

• High School Diploma or equivalent required.
• At least 1 year of experience in case management or social services working with individuals experiencing homelessness, substance use, mental health challenges, or other complex needs.
• Strong interpersonal skills and the ability to build trust with individuals from diverse backgrounds.
• Clear and effective communication skills for conducting interviews, documenting progress, and coordinating with external partners.
• Ability to maintain accurate records and meet reporting deadlines.
• Commitment to maintaining client confidentiality and adhering to professional ethics.
• Familiarity with New York City’s housing, healthcare, legal, childcare, and educational resources.
• Problem-solving skills and a supportive approach to helping clients overcome challenges.
• Organized and detail-oriented, with the ability to manage multiple responsibilities.
• Culturally sensitive and responsive to the needs of individuals and families experiencing homelessness.

Skills

• Interpersonal skills
• Communication skills
• Record keeping
• Problem-solving
• Cultural sensitivity

Location

• Flushing, Queens

Work Type

• Full-time
• Onsite

Experience Level

• 1 year of experience

Education Level

• High School Diploma or equivalent
• Associate or Bachelor’s Degree in Human Services, Social Work, or a related field strongly preferred

Salary/Compensations

• $25.06 per hour (annualized at 35 hours a week to $45,619)

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 25 days of paid time off
• Retirement account with employer match
• Tuition reimbursement

About the Company

• Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City.