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About the Role

We are seeking an Admissions Manager to oversee the daily operations of Admissions departments at Shrek's Adventure! London and the London Dungeon. This role is crucial in shaping the guest experience from arrival, focusing on exceptional service, commercial performance, and team leadership across two busy attractions. The manager will ensure seamless guest journeys, maximize sales and operational efficiency, and foster a positive team environment.

Responsibilities

Lead the day-to-day operation of the Admissions departments at both attractions.
Ensure a seamless guest journey.
Maximize sales performance, operational efficiency, and guest satisfaction.
Inspire and develop the team, creating a positive, high-energy environment.
Ensure the highest operational standards are maintained for health and safety.
Support safe and efficient operations.
Act as a role model for the team.
Take part in Duty Manager responsibilities when required.
Take part in First Aid coverage responsibilities when required.

Requirements

Proven experience leading teams within a fast-paced, customer-focused environment.
Strong commercial awareness with experience driving revenue, sales performance, and operational KPIs.
Ability to motivate, coach, and develop teams to achieve their full potential.
Excellent organizational skills and ability to manage multiple priorities effectively.
Confidence making decisions and solving problems in a dynamic operational environment.
Experience managing staffing levels, labor budgets, and operational efficiency.
Strong stakeholder management skills with the ability to build relationships across departments and external partners.
A strong commitment to Health & Safety, compliance, and operational excellence.
Ability to remain calm under pressure while maintaining high standards of guest care.
A proactive approach to continuous improvement, innovation, and team engagement.

Skills

Exceptional service delivery
Commercial performance driving
Team leadership
Sales maximization
Operational efficiency
Guest satisfaction
Team development
Health and Safety standards
Stakeholder management
Decision making
Problem solving
Staffing level management
Labor budget management
Continuous improvement
Innovation
Team engagement

Location

London

Work Type

Full-time
Onsite

Experience Level

Management experience

Salary/Compensations

GBP £33,250.00/Yr.

Benefits

40% discount off LEGO® sets and products on the online LEGO Store
Merlin Magic Pass: Free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
25% discount in Merlin retail shops and restaurants
Enjoy the Ride Pass: Giving you and 5 others a Merlin annual pass (Gold edition)
2 volunteer days per year
Staff discount codes for Merlin Annual Passes to gift to loved ones
Employee assistance program
Access to Perks at Work which 30,000+ national & local employee discounts

About the Company

Fancy working across two of London’s most iconic attractions, helping guests begin their adventure to Far Far Away at Shrek’s Adventure! London or descend into the dark history of the capital at the London Dungeon?