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About the Role

Join the team helping to maintain one of London's newest and most exciting destinations. As a Cleaning Supervisor, you will play a key role in maintaining a clean, safe and welcoming environment, leading frontline cleaning teams and ensuring exceptional service standards are delivered across the development. This is a unique opportunity to join a flagship London mobilisation from day one, helping to establish standards, culture and service excellence across a brand-new development.

Responsibilities

Lead, supervise and motivate the cleaning team to deliver consistently high standards of cleanliness, presentation and customer service across the development.
Organise staff rotas and daily deployment, arranging cover for sickness, holidays and other absences to maintain operational continuity.
Carry out cleaning duties and support the team as required, ensuring all areas are maintained to the highest standard.
Conduct regular inspections and quality audits, providing guidance and support to ensure service standards are consistently achieved.
Ensure compliance with all Health & Safety, COSHH, and site-specific procedures.
Respond to customer requests, complaints and operational issues promptly and professionally.
Monitor cleaning equipment, consumables and stock levels, reporting any faults, shortages or maintenance requirements.
Complete all required records, audits and compliance documentation accurately, supporting the smooth operation of the cleaning service.
Work closely with Security, Maintenance and Management teams to support site operations and service excellence.
Complete any other reasonable duties as requested by management

Requirements

Previous cleaning, facilities or soft services supervisory experience.
Strong understanding of cleaning standards and methods.
Knowledge of Health & Safety legislation and COSHH requirements.
Excellent communication and leadership skills.
Ability to motivate, develop and manage teams effectively.
Experience conducting inspections, audits and quality checks.
Strong organisational and time management skills.
Customer-focused approach and confidence managing complaints professionally.
Flexible approach to working hours including weekends.

Skills

Leadership
Communication
Team Management
Organisational Skills
Time Management
Customer Service
Health & Safety Compliance
COSHH Knowledge

Location

The Elephant, Elephant & Castle, London

Work Type

Full-time
Onsite

Experience Level

Supervisory Experience

Salary/Compensations

£15.80 per hour

Benefits

Access to a range of nationally recognised courses via the Anchor Academy.
Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
Stream – access to pay as you earn it.
Cycle to Work Scheme Available.
Full uniform provided.
Free Employee Assistance Programme 24/7 including access to counselling.
Hospital Saturday Fund.
Reward and Recognition Awards.
Opportunity to join a flagship London mobilisation project from day one.

About the Company

Anchor Group Services is recruiting for a Cleaning Supervisor at The Elephant, a landmark mixed-use development at the heart of Elephant & Castle. Bringing together retail, residential and public spaces, The Elephant is set to become a vibrant destination where residents, visitors, retailers and communities come together.