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About the Role

As a NAPA Counter Sales associate, you are the "face of the retail store" and the go-to person for customers entering our retail stores for all their automotive needs. This role is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time, or want to get your foot in the door to explore other careers.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person at the counter or over the phone.
• Use parts knowledge to assist other NAPA team members answer customer questions.
• Provide outstanding customer care and interactions.
• Bring customer focus and high energy to fast-paced stores.
• Welcome retail customers and engage to provide a positive consumer experience.
• Utilize technology, including computer, cash register, telephone, and paper catalog system.

Requirements

• Genuinely enjoy helping retail and wholesale customers with auto parts and service questions.
• Have parts experience from working in the automotive industry or from tinkering with/repairing cars and trucks.
• Willingness to learn all things automotive if lacking prior parts background.
• Desire to join a team for learning and career growth.
• Valid Driver's License.
• Previous experience in a parts store or automotive industry or a willingness to learn all things auto parts.
• High School Diploma or GED.
• Excellent verbal and written communication skills.
• Enjoy fast-paced retail environments.
• Great listening skills and empathy for customers.

Skills

• Automotive parts knowledge
• Customer service
• Computer proficiency
• Cash register operation
• Telephone communication
• Catalog system usage
• Communication skills
• Listening skills
• Empathy

Location

• Retail stores

Work Type

• Full-time
• Part-time

Experience Level

• Entry-level
• Some experience

Education Level

• High School Diploma or GED
• Technical or Trade school courses or degree

Salary/Compensations

• Starting hourly rate of $20.25
• Pay progression with set starting rates, reaching top end within 12 months

Benefits

• Competitive Pay
• Outstanding health benefits
• 401K with company match
• Paid Time Off (Vacation, personal days, holidays, sick days, paternal leave)
• Employee stock purchase plan
• Tuition reimbursement
• Professional development opportunities
• Wellness programs

About the Company

• NAPA is more than a Parts Store and is looking for great talent to join the NAPA family.
• A stable company, Fortune 200 with a "family" feel.
• A Culture of promotion from within, using creativity, finding solutions/fixes, and where no two days or career paths are the same.

Equal Opportunity

• GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
• GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.