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About the Role

This role sits at the unique intersection of data analytics, behavioral science, and experimentation, helping us understand what drives meaningful financial decisions and how we can improve outcomes for millions of customers. You'll partner with researchers, product teams, marketers, and business leaders to design and evaluate behavioral and real-world experiments that influence behavior, improve engagement, and shape the future of financial wellness.

Responsibilities

Design and execute behavioral experiments, including A/B testing, Randomized Controlled Trials (RCTs), and Quasi-experimental studies.
Evaluate the effectiveness of behavioral interventions, messaging strategies, product features, and user experiences.
Create and manage experiments using platforms such as Optimizely, VWO, and/or LaunchDarkly.
Validate and QA testing environments and data collection processes throughout the research lifecycle.
Analyze customer behavior and large-scale datasets to identify trends, opportunities, and areas for improvement.
Apply statistical methods to determine what influences customer actions and decision-making.
Deliver clear recommendations that drive measurable business and customer outcomes.
Develop dashboards and reporting tools that track behavioral and business outcomes.
Collaborate with Product, Data Science, Marketing, and Customer Experience teams.
Contribute to industry-leading behavioral science research and thought leadership.

Requirements

Bachelor's degree in Economics, Statistics, Data Science, Psychology, Behavioral Science, or another quantitative field.
2+ years of experience conducting data analysis, experimentation, research, or KPI reporting.
Hands-on experience designing, running, or analyzing experiments, including A/B testing, RCTs, and similar methodologies.
Experience working with large datasets and cloud-based data environments.
Proficiency in tools such as R, SQL, SPSS, STATA, Tableau, Power BI.
Experience using digital analytics platforms such as Google Analytics or Heap.
Strong statistical reasoning and analytical problem-solving skills.
Ability to communicate complex concepts and findings to both technical and non-technical audiences.
Self-starter mentality with strong collaboration and stakeholder management skills.
Experience analyzing financial, transactional, or customer behavior data.
Coursework or professional experience in behavioral economics, behavioral science, consumer psychology, or related disciplines.
Familiarity with machine learning, personalization models, or recommendation engines.
Experience within fintech, financial services, digital products, or customer experience environments.
Passion for improving financial wellness and helping customers achieve better financial outcomes.

Skills

Customer Focused
Critical Thinking
Team Mentality
Business Acumen
Learning Agility

Experience Level

Senior

Education Level

Bachelor's degree

Salary/Compensations

$110,000 - $120,000

Benefits

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

About the Company

Together we fight for everyone’s opportunity for a better financial future.
We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.
Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
At Voya, we're reimagining how people engage with their financial future.
At Voya, you'll have the opportunity to work on meaningful challenges with talented colleagues who are passionate about innovation, research, and customer outcomes.
You'll join a highly visible team with growing investment and executive support, helping expand behavioral-finance capabilities across retirement, wealth, employee benefits, and emerging financial wellness initiatives.

Equal Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.