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About the Role

The primary purpose of this position is to take customer orders, enter them into the Point of Sale System, and deliver food and beverages accurately and efficiently. This role is critical for selling and delivering products to customers.

Responsibilities

• Ensure cleanliness and organization of the dining room, including tables, booths, chairs, windows, and carpet.
• Set tables with placemats, marketing materials, and clean, full condiment containers.
• Greet customers warmly and professionally within 30 seconds of arrival.
• Determine party size and assign to the next server in rotation.
• Identify and accommodate special customer needs, such as accessibility requirements or children needing highchairs/boosters.
• Escort customers to tables at a casual pace, suggesting specials or appetizers.
• Deliver menus and inform customers that their server will be with them shortly.
• Greet tables within 2 minutes of seating.
• Bring serviceware to the table upon greeting.
• Suggest upgraded beverages or alcoholic beverages (to adults) and write down orders.
• Explain the menu, suggest appetizers, and write down appetizer orders.
• Enter appetizer and beverage orders into the Point of Sale system (SUS).
• Prepare and deliver beverages within 3 minutes of order.
• Suggestively sell specialty pizzas and other menu items, including add-ons.
• Enter entree orders into SUS.
• Follow up with tables before entree arrival to check for needs.
• Prebus tables of finished dishes.
• Deliver main entrees, serving the first slice of pizza.
• Check back with tables to ensure satisfaction and suggest additional items.
• Suggest desserts like cookies or Cinnastix.
• Enter dessert orders into SUS.
• Deliver checks promptly and process payments within 3 minutes.
• Bus, clean, and reset tables after customers leave.
• Clean booster chairs and high chairs.
• Answer phone calls, take carryout and delivery orders.
• Respond to customers at the carryout counter and drive-thru window.
• Locate carryout orders and process payments for carryout customers.
• Perform assigned sidework, such as slicing lemons.
• Maintain and refill the salad bar as needed, keeping it clean and organized.
• Ensure assigned section is clean and ready for the next shift at the end of the shift.
• Perform end-of-shift duties, including restocking the server station and cleaning shelves.
• Perform closing tasks as assigned, such as breaking down the salad bar and vacuuming.
• Wash dishes using the automatic dishwasher as instructed.
• Mop and clean other areas of the restaurant.

Requirements

• Able to learn and perform essential job functions at an acceptable pace.
• Sufficient physical condition to perform job functions, including lifting, bending, stooping, standing, and walking.
• Sufficient visual ability to perform job functions.
• Ability to communicate with supervisors, co-workers, and customers.
• Ability to work under conditions of high temperature, especially in food preparation areas.
• Ability to maintain self-control and composure under stress.
• Ability to interact effectively with co-workers and supervisors.
• Sufficient mental alertness to work effectively without supervision or assistance.
• Ability to perform job functions in a consistent and reliable manner.

Skills

• Order taking
• Point of Sale (POS) system operation
• Customer service
• Suggestive selling
• Food and beverage service
• Table bussing and resetting
• Cleaning and sanitation
• Communication
• Time management
• Stress management

Location

• Employer's premises
• Kitchen area

Work Type

• Full-time
• Part-time

Experience Level

• Entry-level

About the Company

• This job description was prepared from observing the work in process and from information provided by the management of Daland Corporation.