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About the Role

Define and execute the global vision, strategy, and roadmap for Billing, Pricing, and Residual Payments products and experiences, delivering customer, commercial, and operational outcomes. Own the Billing product portfolio, simplifying and modernizing how customers understand, manage, and optimize the cost of accepting payments. Lead end-to-end product development across Billing capabilities, driving outcomes across other technology platforms through influence and matrix leadership. Create simple, intuitive, and transparent billing experiences, and drive the evolution of transaction-level fee reporting, billing transparency, and customer self-service capabilities.

Responsibilities

Define and execute the global vision, strategy, and roadmap for Billing, Pricing, and Residual Payments products and experiences.
Own the Billing product portfolio, simplifying and modernizing how customers understand, manage, and optimize the cost of accepting payments.
Lead end-to-end product development across Billing capabilities, delivering through dedicated engineering teams on the NAP and Core platforms.
Drive outcomes across other technology platforms through influence, alignment, and matrix leadership.
Create simple, intuitive, and transparent billing experiences, helping customers understand both the costs and value of accepting payments.
Drive the evolution of transaction-level fee reporting, billing transparency, and customer self-service capabilities.
Identify opportunities to transform Billing from a back-office capability into a value-added product.
Leverage data, insights, and emerging technologies to create differentiated customer experiences.
Evaluate build, buy, and partner opportunities, helping shape strategic decisions around future billing capabilities.
Own the successful adoption of selected solutions.
Balance strategic investments with the delivery needs of wider business initiatives.
Ensure Billing capabilities effectively support new products, customer solutions, and market expansion.
Use customer insights, operational data, and commercial metrics to prioritise initiatives.
Build strong partnerships with Revenue Operations, Engineering, Pricing, Commercial, Finance, Tax, Risk, and Compliance teams.
Collaborate closely with Product leaders across Funding, Reporting, and FX to create seamless, connected financial experiences.
Lead, develop, and inspire a team of Product Managers, creating a high-performance culture.
Represent Billing at senior leadership forums, influencing decisions that shape the future of Global Payments’ Money Domain.

Requirements

A product mindset with a strong customer-first, data-driven, and strategic approach to decision making.
Ability to define compelling product strategies and translate them into clear roadmaps, priorities, and measurable outcomes.
Strong commercial acumen, with experience building business cases, optimizing performance metrics, and delivering growth.
Experience creating and scaling customer-facing products, capabilities, or platforms that deliver measurable business value.
Ability to communicate with clarity and influence, building credibility with senior stakeholders across the business.
Exceptional stakeholder management skills, with the ability to influence without direct authority and align diverse teams behind a common vision.
Strong problem-solving skills and innovative thinking to navigate complex challenges and drive effective solutions.
Experience delivering complex product initiatives within large-scale, multinational organizations.
Experience working within a SAFe product development environment.
Experience leading and developing product teams, including coaching, talent development, and organizational leadership.
A track record of improving ways of working, systems, and processes.
Influencing the evolution of product operating models across a wider product organization.
Experience balancing strategic priorities with competing enterprise demands.
Making effective trade-offs across multiple stakeholders and initiatives.
Experience using customer, operational, and commercial data to improve customer journeys, reduce operational complexity, and drive measurable business outcomes.
A strong understanding of payments, pricing, billing, invoicing, revenue sharing, or adjacent financial services domains.
Experience with Global Payments’ NAP and Core platforms.
Experience influencing executive-level stakeholders and shaping strategic decisions across a complex organization.
Experience building high-performing product organizations and developing future product leaders.
Experience leading large-scale transformation, migration, or technology modernization programs.
Experience with billing platforms, invoicing systems, usage-based pricing, metered billing, or subscription billing solutions.
Experience applying AI, analytics, or data-driven insights to improve customer experiences, self-service capabilities, or operational performance.

Skills

Product Management
Strategy Development
Roadmap Planning
Billing Systems
Pricing Strategy
Residual Payments
Product Development
Stakeholder Management
Commercial Acumen
Data Analysis
Problem Solving
Leadership
Team Development
Agile Methodologies (SAFe)
Payments Industry
Financial Services
AI/Analytics

Location

Global

Work Type

Full-time

Experience Level

Director Level
Senior

About the Company

One of the biggest names in payments.
An ever-evolving company offering dynamic opportunities that go beyond borders.
Globalpayers think like a client, act like an owner, and win as one team.
We’re curious and innovative – always finding better ways to deliver impact.
We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.