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About the Role

As a part-time Service Center Associate, you will be part of a dedicated team based in London, ON and reporting directly to the Branch Manager. You will provide organization and execution for the day-to-day operations of the service branch, along with sales and customer service skills to maintain and enhance our corporate image and attain established targets.

Responsibilities

• Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction
• Administer warranty, other company policy and procedures and make the day-by-day operational decisions
• Coordinate and follow up with customer parts and tool orders
• Co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards
• Maintain cleanliness standard
• General service branch opening and closing responsibilities including cash registers and computers
• Implement branch promotions, and programs such as “Drop Box” in conjunction with Branch Manager
• Assist with shipping and receiving within the Branch
• Maintain and increase relationship with Field Representatives and Territory Managers in order to increase service business
• Assist with occasional warehouse duties that may include receiving and dispatching courier packages and general administration

Requirements

• Ability to complete task in tight time frames
• Ability to lift a minimum of 20lbs
• Ability to stand for 95 % of your workday
• Ability to comply with operating procedures, work instructions, organizational policies and guidelines

Skills

• Sales
• Customer service
• Communication skills
• Organizational skills
• Working knowledge of computers, especially in Microsoft Office
• Shipping/Receiving experience

Location

• London, ON

Work Type

• Part-time

Salary/Compensations

• $19.00-$22.00/hour

Benefits

• Opportunity for career advancement with a Fortune 200 company
• Competitive compensation & benefits package
• Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!
• Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
• Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
• Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

About the Company

• Make A Difference For Those Who Make The World™
• At Stanley Black & Decker Canada we are proud to be awarded the following honours; Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022) and Canada’s Best Diverse Employers (2020, 2021 & 2022).
• We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
• We Don’t Just Build The World, We Build Innovative Technology Too.
• Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Equal Opportunity

• Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.