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About the Role

Dispatchers at First Student are crucial for ensuring safe, reliable, and on-schedule operations by coordinating bus routes, managing driver support, and handling frontline communication.

Responsibilities

• Serve as the primary point of contact for parents, schools, and administrators regarding bus delays, schedule updates, or stop concerns.
• Actively manage complaints, answer heavy-volume phone calls, and provide creative, real-time solutions for pick-up/drop-off issues.
• Monitor route progress and communicate with drivers via two-way radio.
• Monitor on-time performance.
• Coordinate with emergency services, management, and maintenance teams during accidents, incidents, or mechanical failures.
• Maintain a variety of records and files related to bus transportation.
• Create and work with spreadsheets and other forms of computer data.
• Support routing relating to drivers and routes.
• Assist drivers with day-to-day operational questions and route needs.
• Resolve customer or service problems directly when appropriate or escalate to the Operations Complaints Supervisor or Location Leadership.
• Complete special projects as assigned.

Requirements

• High school diploma or equivalent (commercial vehicle license preferred).
• 1-3 years of relevant experience (dispatch, terminal operations, or driving).
• Strong communication, customer service, and organizational skills.
• Proficiency with computers and radio dispatch systems.
• Ability to multitask and work under time constraints.

Skills

• Communication
• Customer service
• Organizational skills
• Computer proficiency
• Radio dispatch systems
• Multitasking
• Working under time constraints

Location

• Brooklyn

Work Type

• Full-time

Experience Level

• 1-3 years

Education Level

• High school diploma or equivalent

Salary/Compensations

• $20/hour

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Paid holidays
• Paid vacation

About the Company

• First Student is a family of over 60,000 employees dedicated to safely transporting over 5 million students and passengers daily.
• Our family of brands includes Transco, Total Transportation, Maggies Paratransit, and GVC II.
• We are at the forefront of safety and innovation, creating and implementing advanced training and technology in the transportation industry.
• We believe that diversity and inclusion make us stronger.
• We value respect, teamwork, and growth.
• We make a positive impact where we live and work.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
• First is also committed to providing a drug-free workplace.
• First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law.
• Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.