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About the Role
As a Sales Advisor, you will be responsible for building rapport with customers, demonstrating premium products, and driving sales within the John Lewis store. You will serve as a key resource for product knowledge and troubleshooting, ensuring customers feel valued and understood.
Responsibilities
- Build rapport with customers
- Demonstrate a range of premium products (white goods)
- Convert interest into a sale
- Provide exceptional product guidance
- Serve as a resource for product knowledge and troubleshooting
- Drive sales
- Ensure each customer feels valued and understood
- Contribute to growing opportunities for the brands in the store
- Record individual sales data report daily
- Proactively manage workload during quiet or challenging days (check stock, ensure displays are working, tidy work area)
- Act as a problem solver to find the best product/solution for customer queries
Requirements
- Prior experience in a premium customer service environment
- Professional approach
- Excellent communication skills
- Personable demeanor, enjoys building rapport with customers and colleagues
- Ability to learn and demonstrate a range of products
- Confident, passionate about making sales and target-driven
- Flexibility to cover weekdays, holidays, and sickness
- Embrace Stellar Global values: Own It, Be Can Do, Work Smart and Stay Curious
Skills
- Customer service
- Product demonstration
- Sales
- Communication
- Problem-solving
Location
- Brent Cross
Work Type
- Part Time
- 3 days per week
- 20 hrs contract
- Permanent contract (3 months probation period)
Experience Level
- Prior experience in a premium customer service environment
Salary/Compensations
- £14.80 per hour plus commission
Benefits
- Onboarding and intensive training
- Full training
- Uniform and kit provided
About the Company
- Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people.
- Stellar invests heavily in its staff to deliver best-in-class service for physical, virtual or hybrid retail experiences.
- Stellar provides bespoke, immersive training programs and opportunities to flourish and progress.
- Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.
Equal Opportunity
- Stellar is an Equal Opportunities Employer.
- We value diversity and inclusion, and all applications are considered equally.