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About the Role
This is a Level 2 Housing and Property Management Assistant Apprenticeship with Cottington Close RMO, a Tenant Management Organisation that manages social housing properties for Lambeth Council. The apprenticeship includes a qualification, online training, and a dedicated tutor.
Responsibilities
- Manage a joint inbox
- Answer the telephone and take messages
- Manning the front desk
- Issue and take payments for parking permits
- Issue keys
- Carry out assisted home tenancy checks
- Inspect communal areas
- Post letters
- Assist with the day-to-day running of the Housing Office
- Manage repair satisfaction surveys
Requirements
- Willingness to learn
Skills
- Communication skills
- Understanding of social housing
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Location
- 1 Opal Street, 2nd Floor, Kennington London, SE11 4HZ
Work Type
- Full-time
- Apprenticeship
Experience Level
- Apprentice
Education Level
- GCSE English (Grade A*-C/9-4 or Level 2 equivalent) Desirable
- GCSE Maths (Grade A*-C/9-4 or Level 2 equivalent) Desirable
Salary/Compensations
- £8.00 an hour, Automatic pay increase after one year on programme for 19+ year olds
Benefits
- Level 2 Housing and Property Management Assistant Apprenticeship standard qualification
- Online training supported by our dedicated tutor
About the Company
- We are a Tenant Management Organisation.
- We manage social housing properties on behalf of the local authority - Lambeth Council