Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Business Support Agent role.
Rezi rewrites your resume against Trustpilot 's job description. Free.
Tailor your resume to this Business Support Agent role.
Rezi rewrites your resume against Trustpilot 's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Business Support Agent posting at Trustpilot — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Business Support Agent posting at Trustpilot — free, in seconds.
About the Role
Trustpilot is seeking a skilled and service-minded Business Support Agent to join their London team, supporting the company's rapid expansion. The role involves providing high-quality support to customers and reviewers through various channels, contributing to Trustpilot's mission to become the universal symbol of trust.
Responsibilities
- Provide support to companies and reviewers via email, chat, and phone for product implementation and troubleshooting in English.
- Monitor Helpdesk system email alerts and acknowledge/respond to open tasks.
- Assist customers with technical issues hindering service setup or usage.
- Develop and maintain "best practices" and self-service guides for customers.
- Collaborate with New Business, Customer Success, and Product teams to ensure optimal customer service.
- Work efficiently to provide prompt support to all customers and consumers.
- Handle both B2B and B2C support, utilizing tools like Zendesk, Salesforce, Slack, Jira, and eCommerce solutions.
- Engage in effective teamwork with global Support Agents.
Requirements
- Fluent in spoken and written English.
- Ability to stay organized and manage a high workload independently.
- Capacity to remain balanced and professional during communication.
- Ability to explain new concepts and provide product training to team members.
- Basic understanding of e-commerce and SaaS products.
- Ability to provide a high level of service and meet KPIs consistently.
Skills
- Zendesk
- Salesforce
- Slack
- Jira
- eCommerce solutions
- Frontend technology
- eCommerce concepts
Location
- London
Work Type
- Hybrid
Experience Level
- Experienced in customer support within digital commerce (advantageous)
Salary/Compensations
- Competitive compensation package + bonus
Benefits
- Flexible working options
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two paid volunteering days per year
- Learning and development opportunities through Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7 Employee Assistance Plan
- Full access to Headspace
- Paid parental leave
- Season ticket loan
- Cycle-to-work scheme
- Central office location with amenities (table tennis, gaming corner, coffee bars, snacks, refreshments)
- Regular social events and team activities
- Access to over 4,000 deals and discounts
- Independent financial advice
- Free standard professional mortgage broker advice
- Talent acceleration programs
About the Company
- Trustpilot is a profitable, high-growth FTSE-250 company operating the world's largest open customer review platform.
- The company's vision is to become the universal symbol of trust, connecting consumers and businesses through reviews.
- Trustpilot enables consumers to choose with confidence and businesses to grow.
- The company has over 350 million reviews and 60 million monthly active users globally.
- Trustpilot has over 1000 employees with headquarters in Copenhagen and operations in multiple global cities.
- The company culture is built on connection, collaboration, and respect, fostering a vibrant and international environment.
- Trustpilot is committed to creating a diverse, equitable, and inclusive world of work.
Equal Opportunity
- Trustpilot is proud to be an equal opportunity workplace with diverse perspectives and ideas.
- Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.
- Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.