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About the Role

Are you a highly strategic, business-oriented professional with a strong technical background in the Salesforce ecosystem? We are looking for a Senior GTM Business Analyst to take end-to-end ownership of our GTM processes, translating complex business needs into scalable system solutions. You will act as the US-based anchor for our Public Sector Business Applications team, working closely with the global Business Applications team to ensure global alignment.

Responsibilities

Act as the critical link between GTM stakeholders and technology execution, providing hands-on configuration and design to optimize systems and processes.
Partner with executive and senior-level stakeholders to define, shape, and align technology strategy with GTM business goals.
Own the entire lifecycle: conducting discovery, translating business requirements into functional specifications, and designing scalable solutions.
Conduct current state process analysis, recommend future-state improvements, and identify cross-topic dependencies for seamless GTM operations.
Perform hands-on Salesforce configuration, manage system enhancements (Flows, Case Management, Knowledge, Experience Sites), and ensure compliance with best practices.
Promote change management efforts, including global release planning, executive communication, and defining training/adoption measurement strategies.
Influence cross-functional roadmaps and prioritization based on strategic business value, staying current with Salesforce releases to recommend and manage adoption of relevant features.

Requirements

5+ years of progressive hands-on experience with Salesforce.
Deep focus on Sales Cloud and Service Cloud functionality and architecture.
Proven working knowledge and ability to configure Salesforce Flows and Automation.
Proven working knowledge and ability to configure Case Management and Service Console functionality.
Proven working knowledge and ability to configure Knowledge Articles and Experience Site (Community).
Familiarity with technologies that integrate into the Salesforce ecosystem (e.g., data management tools, iPaaS solutions, or third-party AppExchange solutions).
Experience applying business systems analysis skills to other enterprise applications beyond Salesforce (e.g., Clari, Gainsight, Marketing Automation platforms, or CPQ solutions).
Solid understanding of Federal sales cycles and contract structures, including multi-year deal modeling, Base + Option Years, and Federal ARR/TCV calculations within Salesforce.
Salesforce Administrator Certification.
Salesforce Advanced Administrator Certification.
Salesforce Sales Cloud Consultant Certification.
Salesforce Service Cloud Consultant Certification.
Exposure supporting and managing MSP contracts, vendor relationships, and budgets.
Experience delivering executive briefings for a growing organization.
Experience working in a High-Growth Tech environment.

Skills

Salesforce
Sales Cloud
Service Cloud
Salesforce Flows
Automation
Case Management
Service Console
Knowledge Articles
Experience Site (Community)
Data management tools
iPaaS solutions
AppExchange solutions
Clari
Gainsight
Marketing Automation platforms
CPQ solutions
Federal sales cycles
Contract structures
Multi-year deal modeling
Base + Option Years
Federal ARR/TCV calculations
Change Management
Release Planning
Executive Communication
Training and Adoption Measurement
Technology Roadmap Influence
Salesforce releases

Location

US-based
New York City
Northern Virginia

Work Type

Full-time

Experience Level

Senior
5+ years of progressive hands-on experience with Salesforce

Education Level

Salesforce Administrator Certification
Salesforce Advanced Administrator Certification
Salesforce Sales Cloud Consultant Certification
Salesforce Service Cloud Consultant Certification

Salary/Compensations

$140,000 - $170,000

About the Company

Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure.
The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – on-premise with Claroty Continuous Threat Detection (CTD) or in the cloud with Claroty xDome.
Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership.
Claroty is deployed by hundreds of organizations at thousands of sites globally.
The company is headquartered in New York City with U.S. Federal headquarters in Northern Virginia.
A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world.
The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years.

Equal Opportunity

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all.
We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.