Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Host/ess of Booking Office 1869 at St. Pancras, you are responsible for delivering the warmest of five-star welcomes in our food & beverage outlets. Your personality and professionalism are key in creating memorable guest experiences, from the initial welcome to the final goodbye. You will also manage reservation systems and handle guest inquiries regarding pricing, products, and menus.
Responsibilities
- Maintain product (food & beverage), menu, operational, and service knowledge.
- Understand overall hotel operations to contribute to the guest experience.
- Proactively learn about menu items and service standards.
- Ensure consistent service delivery across all F&B outlets.
- Possess knowledge of Health, Safety, and Hygiene standards.
- Demonstrate knowledge of reservation systems and computer software.
- Exhibit excellence in spoken and written English for guest communication.
- Attend monthly departmental meetings and 1:1s.
- Maintain exceptionally high standards of five-star luxury lifestyle service within The Booking Office, Hansom Lounge, and MI+ME.
- Maintain a positive, supportive, and on-brand attitude, grooming, body language, and tone.
- Deliver service to full potential.
- Maintain cleanliness of all F&B equipment and areas.
- Carry out other duties as required to ensure F&B and hotel operations are maintained.
Requirements
- Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
- Strong understanding of standards and procedures.
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Detail-oriented with a passion for delivering excellence in customer service.
Skills
- Product knowledge
- Menu knowledge
- Operational knowledge
- Service knowledge
- Reservation systems
- Computer software
- Spoken English
- Written English
- Interpersonal skills
- Communication skills
Location
- St. Pancras
Work Type
- Full-time
Experience Level
- 1 year of experience
Salary/Compensations
- Competitive salary
Benefits
- 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 20% discount at any of the St. Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations.
About the Company
- The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
- Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
- All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.
- In joining Autograph Collection, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International is an equal opportunity employer.
- We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
- We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.