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About the Role

The Logistics Specialist will be responsible for the daily execution, data integrity, and operational performance of Logistics operations within their assigned market(s). This role acts as the primary contact for local 3PLs and last-mile carriers, ensuring seamless inbound and outbound flows, maintaining stock discipline, and enforcing partner SLAs to support overarching performance and cost-control targets.

Responsibilities

Act as the direct, day-to-day operational manager for all 3PL and last-mile activities in your market(s).
Monitor partner capacity and performance daily to ensure exceptional execution and absolute adherence to agreed SLAs.
Own daily operations for your market(s), in alignment with local Commercial, Planning & CX teams.
Resolve operational friction, transport delays, and warehouse bottlenecks with a high sense of urgency, providing clear action plans and proactive updates, and escalating structural partner failures directly to the Cluster Logistics Manager.
Manage daily inbound order flows, liaising with suppliers, freight forwarders, and 3PLs to ensure goods are received on time and with minimal discrepancies.
Deliver daily, accurate status reports to the local Commercial team.
Map short-term capacity with 3PLs to seamlessly support our pick-to-order operating model.
Ensure the 3PL strictly adheres to daily order cut-offs and picking schedules, providing clean, daily updates to the TGTG team.
Own dispatch and delivery metrics for your market(s).
Partner with last-mile carriers and CX to root-cause delivery failures, reduce customer contact/refund rates, and swiftly resolve logistics escalation.
Maintain flawless inventory data accuracy across master data, cycle counts, and daily/weekly/monthly stock reconciliations to fully support real-time pick-to-order demands.
Minimise stock variance to prevent commercial disruption.
Track, control and approve/dispute supplier invoices and logistics invoices to ensure on-time payment.
Identify cost-saving opportunities.
Monitor daily logistics KPIs and compile accurate performance data to feed into the Cluster Logistics Manager’s weekly regional reports.
Actively identify local process and tool bottlenecks, proposing and executing tactical improvements to streamline pick-to-order workflows alongside your internal and external partners.

Requirements

Hands-on experience in e-commerce operations, supply chain, or retail logistics, with direct experience working daily with 3PLs and last-mile networks.
A proven track record of owning daily operational metrics and holding external vendors accountable to strict timelines and performance SLAs.
Prior exposure to fast-moving, high-velocity pick-to-order fulfillment or e-commerce warehouse operations.
Strong analytical capability with extreme attention to detail; comfortable auditing high volumes of stock and invoice data.
Exceptional organisational and communication skills, with the ability to confidently align external partners and internal teams (Commercial, Planning, Finance, CX) via Slack, email, and phone.
Critical thinking, Solutions-oriented and proactive.
Full professional proficiency in English.
Experience of working in an international setting, in a fast-paced environment is a benefit
Practical experience executing workflows within ERP, WMS, TMS, and OMS systems is a plus

Skills

Logistics
Supply Chain
E-commerce Operations
Retail Logistics
3PL Management
Last-mile Delivery
Performance Metrics
SLA Management
Inventory Management
Data Analysis
Communication
Organizational Skills
Problem-Solving
ERP Systems
WMS Systems
TMS Systems
OMS Systems

Location

Remote
Hybrid

Work Type

Fixed-term contract
Hybrid

Experience Level

Mid-level

Benefits

Hybrid working
Extra parental leave
Option to take an extra week of unpaid leave
Health insurance
Pension plans
Additional days off for significant life events
Regular social events
Coffee, snacks and fully-equipped kitchens
Monthly free Surprise Bag
Paid volunteer time
Involvement in Employee Resource Groups (ERGs)

About the Company

Too Good To Go operates the world's largest marketplace for surplus food, connecting food businesses with consumers.
The company creates educational tools, operates an end-to-end surplus food management solution, and influences legislation to reduce food waste.
Too Good To Go is a certified B Corp social impact company.
The company has been recognized by Fast Company, TIME, and Apple for its innovation and impact.

Equal Opportunity

We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need.
If you need reasonable accommodation at any point in the application or interview process, please let us know.