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About the Role

Customer Success Managers are responsible for building strong, outcome-based relationships with key clients, enabling them to expand their international presence and drive revenue growth. This role reports to the Regional Head - CX and collaborates with peers and cross-functional stakeholders. Process, creativity, curiosity, and tenacity are critical for success.

Responsibilities

• Build trusted relationships with named accounts through consultative solutioning, ensuring customers achieve their talent and business objectives.
• Actively monitor product/service adoption, provide industry knowledge and best practices to drive engagement.
• Partner with internal teams (Sales, Product, Operations, Engineering) to deliver the best customer experience, driving growth and retention.
• Act as the voice of the customer to the Product team, synthesizing feedback and offering informed opinions to shape the product roadmap.
• Understand customer needs across industries and tiers, and design solutions to meet unique business needs.
• Identify growth opportunities within the assigned portfolio.

Requirements

• Min 3 to 5 years of customer-facing experience (ideally within B2B SaaS or HR).
• Min 2 years in pure enterprise account/relationship management.
• Min 2 of the last 3 years overachieving goals and targets.
• A people-first, and growth mindset.
• An affinity to work remotely within a fast-growth business and an explosive sector.
• Ability to work independently, problem-solve proactively, and collaborate effectively.
• Comprehension of value-based sales.
• Discipline in Account Planning, Forecasting, and Quota Attainment.

Skills

• Excellent communication and writing skills
• Organized
• Detail-oriented
• Ability to prioritize
• Ability to perform well under pressure
• Positive attitude
• Self-motivated
• Resilient
• Adaptable to change

Location

• Remote

Work Type

• Hybrid
• Remote

Experience Level

• 3-5 years customer-facing experience
• 2 years enterprise account/relationship management

Benefits

• High-impact role with the chance to play a key role in a rapidly growing company.
• Full autonomy in your role, with the flexibility to work in a hybrid environment.
• Work with a passionate, energetic, and diverse team.
• Competitive benefits, recognition programs, and career development opportunities.
• Comprehensive health insurance coverage for you and your family’s well-being.
• Generous holiday policy.
• A company that genuinely invests in your professional success.

About the Company

• Multiplier is at the forefront of the global hiring revolution, creating a level playing field where businesses and individuals can compete, grow, and succeed regardless of geography.
• Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly.
• Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.
• Our unified employment platform includes world-class AOR and Global products.
• We are backed by Sequoia, DST, and Tiger Global, led by industry-leading experts, and scaling fast.
• The future is borderless. Let’s build it together.

Equal Opportunity

• Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.