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About the Role

Customer Success Managers are responsible for building strong, outcome-based relationships with key clients, enabling them to expand their international presence and drive revenue growth. This role reports to the Regional Head - CX and collaborates with peers and cross-functional stakeholders. Process, creativity, curiosity, and tenacity are critical for success.

Responsibilities

Build trusted relationships with named accounts through consultative solutioning, ensuring customers achieve their talent and business objectives.
Actively monitor product/service adoption, provide industry knowledge and best practices to drive engagement.
Partner with internal teams (Sales, Product, Operations, Engineering) to deliver the best customer experience, driving growth and retention.
Act as the voice of the customer to the Product team, synthesizing feedback and offering informed opinions to shape the product roadmap.
Understand customer needs across industries and tiers, and design solutions to meet unique business needs.
Identify growth opportunities within the assigned portfolio.

Requirements

Min 3 to 5 years of customer-facing experience (ideally within B2B SaaS or HR).
Min 2 years in pure enterprise account/relationship management.
Min 2 of the last 3 years overachieving goals and targets.
A people-first, and growth mindset.
An affinity to work remotely within a fast-growth business and an explosive sector.
Ability to work independently, problem-solve proactively, and collaborate effectively.
Comprehension of value-based sales.
Discipline in Account Planning, Forecasting, and Quota Attainment.

Skills

Excellent communication and writing skills
Organized
Detail-oriented
Ability to prioritize
Ability to perform well under pressure
Positive attitude
Self-motivated
Resilient
Adaptable to change

Location

Remote

Work Type

Hybrid
Remote

Experience Level

3-5 years customer-facing experience
2 years enterprise account/relationship management

Benefits

High-impact role with the chance to play a key role in a rapidly growing company.
Full autonomy in your role, with the flexibility to work in a hybrid environment.
Work with a passionate, energetic, and diverse team.
Competitive benefits, recognition programs, and career development opportunities.
Comprehensive health insurance coverage for you and your family’s well-being.
Generous holiday policy.
A company that genuinely invests in your professional success.

About the Company

Multiplier is at the forefront of the global hiring revolution, creating a level playing field where businesses and individuals can compete, grow, and succeed regardless of geography.
Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly.
Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams.
Our unified employment platform includes world-class AOR and Global products.
We are backed by Sequoia, DST, and Tiger Global, led by industry-leading experts, and scaling fast.
The future is borderless. Let’s build it together.

Equal Opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.