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About the Role

As a Barback, you will support the smooth day-to-day operations of the bar, ensuring bartenders have everything they need to deliver exceptional service. You will maintain stock levels, keep the bar clean and organised, assist with beverage preparation, and ensure guests receive a high-quality experience.

Responsibilities

• Support bartenders by ensuring the bar is fully stocked with beverages, glassware, garnishes, ice, and supplies throughout service.
• Maintain cleanliness and organisation of all bar areas, including counters, storage areas, and equipment.
• Replenish stock and monitor inventory levels to ensure smooth operations during service periods.
• Prepare and restock garnishes, mixers, and other bar essentials in line with operational standards.
• Collect, wash, polish, and store glassware and bar equipment efficiently.
• Assist with receiving, checking, and storing deliveries in accordance with company procedures.
• Remove empty bottles, packaging, and waste, ensuring a clean and safe working environment.
• Support bartenders with beverage preparation and service when required.
• Ensure all health, safety, food hygiene, and licensing regulations are followed at all times.
• Respond promptly to requests from bartenders and management to maintain service efficiency.
• Report any maintenance issues, stock shortages, or operational concerns to the Bar Manager or Supervisor.
• Maintain a professional appearance and provide excellent customer service when interacting with guests.
• Work closely with bartenders, servers, and management teams to ensure seamless service and guest satisfaction.
• Assist with opening and closing procedures, including cleaning, stocking, and preparing the bar for service.
• Contribute to a positive team culture by demonstrating teamwork, reliability, and a commitment to delivering exceptional guest experiences.
• Uphold the hotel's values and service standards at all times.

Requirements

• Experience in a 5-star or luxury hotel.

Skills

• Teamwork skills
• Strong work ethic
• Passion for providing outstanding service

Benefits

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 20% discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations.

About the Company

• The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
• Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
• All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.
• The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest.
• In joining Autograph Collection, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.