Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role offers the chance to join a growing organization and advance your career in a collaborative, patient-centered environment committed to delivering exceptional care.

Responsibilities

• Plan, formulate, organize, control, and direct office operations
• Develop office schedules and ensure adherence
• Foster a respectful and cooperative working environment
• Be available to employees to discuss issues
• Schedule maintenance for lab and office equipment, and manage IT issues
• Collaborate with other managers to identify best practices
• Monitor and order office supplies
• Reconcile packing slips and invoices with Accounts Receivable
• Monitor operations, programs, and payer rules for compliance
• Collaborate with peers and staff on new system implementation and training
• Ensure compliance with federal, state, and local regulations for medical practices
• Measure practice KPIs, gather feedback, and assess retention rates
• Hire, onboard, train, and supervise office staff, managing their performance
• Manage all employee time off requests
• Oversee day-to-day office operations, including scheduling, performance management input, and conflict resolution
• Coordinate patient scheduling tasks and delegate to staff
• Oversee tasks related to no-show reports and send out No-show letters
• Ensure patient no-shows are filled in the physician schedule
• Maintain Front Desk and coverage schedules
• Coordinate processes for incoming referrals
• Perform check-in and check-out duties and process co-payments
• Facilitate monthly team meetings
• Prepare charts for new and existing patients
• Perform second-line balancing for Front Desk co-payments, patient responsibility payments, and cash-out reports
• Provide telephone support, including nurse line, triage, and authorizations
• Schedule interpreter services for patients
• Address changes, process implementation, leadership decisions, and staff/patient concerns with Office Administration
• Perform other tasks as requested to support patient and business needs
• Maintain office supplies, internal phone list, housekeeping requests, basic IT technical support, and other daily operations
• Maintain job postings, schedule, and participate in interviews
• Perform other duties as required

Requirements

• Bachelor’s degree in Health Care Administration and one (1) year of related work experience; OR Associate’s degree and two (2) years of related experience; OR High School Diploma or GED and three (3) years of related work experience
• Experience in a medical practice or similar organization
• Strong understanding of patient throughput, compliance, staff supervision, and financial management

Location

• Orchard Park, NY

Work Type

• Full-time

Education Level

• Bachelor's degree in Health Care Administration
• Associate's degree
• High School Diploma or GED

Benefits

• Monday-Friday schedule
• Medical, dental, and vision coverage
• Employer funded Health Reimbursement Account (HRA)
• 401(k) with company match
• Generous vacation and sick time
• Company-paid life insurance
• 11 paid Holidays

About the Company

• Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State.
• We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.