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About the Role
The Patient Service Representative I provides exemplary customer service to patients via phone and in person. This role coordinates clerical tasks, manages patient intake and checkout, handles scheduling, and ensures seamless communication between clerical and clinical staff.
Responsibilities
- Welcome and greet patients and visitors
- Maintain a clean and organized front desk area
- Register new patients and update existing demographics
- Collect co-payments, deductibles, and outstanding balances
- Obtain required referrals and authorizations
- Scan faxes, consents, and reports into patient charts
- Generate daily batch transmittal reports
- Facilitate patient flow and communicate delays to staff and patients
- Schedule follow-up services and office visits
- Respond to inquiries in a courteous manner
- Manage office supply inventory and equipment
- Protect patient confidentiality and secure PHI
- Ensure proper hand-off of responsibilities
- Maintain punctual attendance
- Support cultural diversity initiatives
- Ensure accuracy and completeness of medical records
Requirements
- High School Diploma or equivalent
- Minimum 1-3 years of customer service experience
- Adherence to OSHA, HIPAA, and CMS compliance guidelines
Skills
- Microsoft Office proficiency
- Healthcare systems operations
- EMR navigation
- Multi-line telephone management
- Organizational and multi-tasking skills
- Stress management
- Customer service orientation
- Mathematical and financial record-keeping
- Medical terminology
- Verbal and written communication
- Interpersonal relations
- Health insurance product knowledge (HMO, PPO, HSA, Commercial, Medicare)
- Online insurance portal navigation
Location
- 3594 East Tremont Avenue, Suite 320, Throggsneck, NY 10465
Work Type
- Full-time
Experience Level
- 1-3 years of customer service experience
Education Level
- High School Diploma or equivalent
- Some college work preferred
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Pet Insurance
- Health savings account
- Paid sick time
- Paid time off
- Paid holidays
- Profit sharing
- Retirement plan
About the Company
- Largest multi-specialty urology focused practice in the country
- Committed to providing high-quality medical services