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About the Role
Design and operate large-scale, highly available distributed systems that allow the ThousandEyes platform to process a constantly growing volume of telemetry data. Use AI Tooling to write high-quality code and automated solutions that enable fast, reliable releases, reduce operational expense, and allow our infrastructure and platforms to scale thoughtfully across regions. Evaluate the scalability, resiliency, performance, and security of production services, including testing high-availability and disaster-recovery measures and addressing potential single points of failure. Troubleshoot complex issues across infrastructure and platform services, participate in the on-call rotation and incident-management process, and turn root-cause findings into lasting reliability improvements. Collaborate with application development teams and other stakeholders to meet internal Service Level Objectives and customer-facing Service Level Agreements while improving the tools, frameworks, platforms, and automation used throughout the service lifecycle.
Responsibilities
- Design and operate large-scale, highly available distributed systems
- Use AI Tooling to write high-quality code and automated solutions
- Evaluate the scalability, resiliency, performance, and security of production services
- Troubleshoot complex issues across infrastructure and platform services
- Participate in the on-call rotation and incident-management process
- Collaborate with application development teams and other stakeholders
Requirements
- Proficiency writing production-quality code in at least one programming language, such as Python or Go
- Hands-on experience designing, operating, or troubleshooting production systems in AWS and Kubernetes
- Hands-on experience with infrastructure-as-code tooling and codebases, preferably Terraform
- Hands-on experience leveraging AI as a force multiplier of SRE activities
- Professional experience administering and troubleshooting GNU/Linux systems
- Experience designing and implementing scalable, resilient, and well-tested distributed systems
- Experience with Service Level Objectives, Service Level Agreements, monitoring, alerting, capacity planning, incident management, or disaster-recovery testing
- Experience building automation that reduces repetitive work, improves release safety, or increases infrastructure efficiency
- Strong communication and documentation skills
- Strong sense of ownership, sound technical judgment, and attention to operational and security details
Skills
- Python
- Go
- AWS
- Kubernetes
- Terraform
- AI Tooling
- GNU/Linux
- Service Level Objectives
- Service Level Agreements
- Monitoring
- Alerting
- Capacity Planning
- Incident Management
- Disaster Recovery
- Automation
- Communication
- Documentation
Experience Level
- 5+ years of related experience (with Bachelor's degree)
- 3+ years of related experience (with Master's degree)
Education Level
- Bachelor's degree
- Master's degree
- PhD
About the Company
- Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network—even the ones they don’t own.
- Powered by AI and an unmatched set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues before they affect end-user experiences.
- ThousandEyes is deeply integrated across the Cisco technology portfolio, delivering AI-powered assurance insights within Cisco’s Networking, Security, Collaboration, and Observability portfolios.
- At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
- We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
- These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
- Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
- We work as a team, collaborating with empathy to make really big things happen on a global scale.
- Because our solutions are everywhere, our impact is everywhere.
- We are Cisco, and our power starts with you.