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About the Role

Join the team protecting one of London's newest and most exciting destinations. Anchor Group Services is recruiting Relief Security Officers for The Elephant, a landmark mixed-use development at the heart of Elephant & Castle. This role offers a unique opportunity to join a flagship London mobilisation from day one, helping to establish standards, culture, and service excellence. As a Relief Security Officer, you will play a key role in creating a safe, secure, and welcoming environment whilst delivering exceptional customer service.

Responsibilities

Provide flexible cover during periods of holiday, sickness and absence, ensuring service standards are maintained.
Protect people, property and assets in accordance with site procedures and Assignment Instructions.
Conduct regular patrols across retail, residential and public areas, identifying and reporting any security or safety concerns.
Provide a visible, professional and reassuring presence for residents, visitors, retailers and contractors.
Respond promptly and effectively to incidents, emergencies and requests for assistance.
Monitor access control, challenge unauthorised persons and ensure site security procedures are followed.
Manage and de-escalate incidents involving anti-social behaviour, suspicious activity or conflict.
Operate CCTV systems and other security equipment where authorised.
Complete accurate incident reports, occurrence logs and electronic records.
Support planned events, community activities and promotional initiatives across the development.
Liaise professionally with emergency services, local authorities and other stakeholders.
Deliver excellent customer service by assisting visitors and providing information.
Maintain issued equipment, radios and uniform standards whilst promoting professionalism.

Requirements

Valid frontline SIA Door Supervisor (DS) or Security Guarding (SG) Licence.
CCTV Licence and/or Previous CCTV/Control Room experience (Desirable).
Flexible to provide shift cover as and when required.
Full 5-year checkable employment history.
Previous security experience within retail, corporate, residential or public-facing environments.
Excellent communication skills, both written and verbal.
Customer service experience and confidence handling conflict professionally.
Ability to remain calm and professional under pressure.
Strong observational and problem-solving skills.
Flexible approach to shift work including weekends and bank holidays.
Professional appearance and high personal standards.

Skills

Communication skills
Customer service
Conflict resolution
Observation
Problem-solving
CCTV operation

Location

The Elephant, Elephant & Castle, London

Work Type

Zero Hours
Relief

Experience Level

Previous security experience within retail, corporate, residential or public-facing environments.

Salary/Compensations

£14.80 per hour

Benefits

Access to a range of nationally recognised courses to help further your career via the Anchor Academy.
Access to SIA and First Aid training at discounted rates, with financial support available.
Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
Stream – access to pay as you earn it.
Cycle to Work Scheme Available.
Full uniform provided.
Free Employee Assistance Programme 24/7 including access to counselling.
Hospital Saturday Fund.
Reward and Recognition Awards.
Opportunity to join a flagship London mobilisation project from day one.

About the Company

Anchor Group Services is recruiting Relief Security Officers for The Elephant, a landmark mixed-use development at the heart of Elephant & Castle. Bringing together retail, residential and public spaces, The Elephant is set to become a vibrant destination where residents, visitors, retailers and communities come together.