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About the Role
As a Concierge Security Officer, you will play a key role in creating a safe, secure and welcoming environment within The Elephant's residential buildings. Combining front-of-house customer service with professional security duties, you will manage access control, monitor CCTV systems, support residents and visitors, and respond to incidents and enquiries when required. You will be a visible ambassador for both Anchor Group Services and The Elephant, delivering a professional, approachable and high-quality service at all times.
Responsibilities
- Provide a professional front-of-house presence, welcoming residents, visitors, contractors and guests whilst delivering exceptional customer service.
- Manage access control systems, visitor management processes and building security, ensuring only authorised personnel gain entry.
- Monitor CCTV and alarm systems, responding to incidents, emergencies and welfare concerns in a timely and professional manner.
- Conduct regular patrols of residential buildings and communal areas, reporting defects, hazards and maintenance concerns as required.
- Manage deliveries, parcel handling and contractor access, ensuring site procedures and permit-to-work requirements are followed.
- Maintain accurate records, investigate incidents and prepare detailed reports where necessary.
- Support emergency evacuations, business continuity procedures and the overall safety and security of the development.
- Work collaboratively with the site teams while acting as a professional ambassador for the client and Anchor Group Services.
Requirements
- Valid frontline SIA Door Supervisor (DS) or Security Guarding (SG) Licence.
- CCTV Licence and/or previous CCTV/control room experience.
- Previous concierge, front-of-house, or residential experience.
- Experience within residential or mixed-use developments.
- Full 5-year checkable employment history.
- Previous security experience within retail, corporate, residential or public-facing environments.
- Excellent communication skills, both written and verbal.
- Customer service experience and confidence handling conflict professionally.
- Ability to remain calm and professional under pressure.
- Strong observational and problem-solving skills.
- Flexible approach to shift work including weekends and bank holidays.
- Professional appearance and high personal standards.
Skills
- Customer Service
- Security
- Access Control
- CCTV Monitoring
- Incident Response
- Communication
- Conflict Resolution
- Problem-Solving
Location
- The Elephant, Elephant & Castle, London
Work Type
- Full-time
- Nights
Experience Level
- Previous security experience
- Previous concierge experience
- Previous front-of-house experience
- Previous residential experience
Salary/Compensations
- £14.80 per hour
Benefits
- Access to a range of nationally recognised courses via the Anchor Academy.
- Access to SIA and First Aid training at discounted rates, with financial support available.
- Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
- Stream – access to pay as you earn it.
- Cycle to Work Scheme Available.
- Full uniform provided.
- Free Employee Assistance Programme 24/7 including access to counselling.
- Hospital Saturday Fund.
- Reward and Recognition Awards.
- Opportunity to join a flagship London mobilisation project from day one.
About the Company
- Anchor Group Services is recruiting Concierge Security Officers for The Elephant, a landmark mixed-use development at the heart of Elephant & Castle. Bringing together retail, residential and public spaces, The Elephant is set to become a vibrant destination where residents, visitors, retailers and communities come together.