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About the Role

The Omni Supervisor is responsible for providing leadership and direction within the club, driving club performance, and managing specific departments. This role involves performing all OMNI functions, leading the Omni team, establishing operational efficiencies, maintaining policies, and delivering an outstanding member experience. The position is also responsible for the administration of all digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

Responsibilities

Provide leadership and direction within the club.
Drive club performance, particularly for directly managed departments.
Perform all OMNI functions.
Lead Omni team members.
Establish operational efficiencies.
Maintain policies and procedures.
Deliver an outstanding member experience.
Administer digital initiatives including BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.
Exhibit strategic thinking and sound decision-making using business data.
Lead through change and act as a champion for business growth.
Communicate effectively to provide teams with necessary information.
Build high-performing teams by creating a culture of collaboration.
Provide honest and timely direction, follow-up, and feedback.
Execute business expectations within expected timeframes.
Teach, coach, and lead through the club-level training process.
Support team member engagement.
Drive a culture of development, strategic thinking, ethical decision-making, and engagement.
Lead with the team member and member in mind to address concerns.
Ensure a safe and positive environment for team members and members.
Embrace inclusion and diversity.
Acknowledge team member success and work collaboratively to achieve goals.
Identify and retain top talent.
Guarantee service excellence through all points of contact.
Set service standard expectations for all team members.
Provide team support and empowerment to resolve member concerns.
Lead teams to deliver GOLD club standards daily.
Define and model a Grand Opening look daily.
Maintain a clean and organized area within the OMNI Space.
Organize bin storage for member orders based on gold standards.
Ensure storage bins are regularly cleaned and maintained based on safety standards.
Acquire deep knowledge of key metrics and reporting for club and department performance.
Drive performance and profitability by identifying trends and opportunities using reporting.
Correct process breakdowns before they negatively impact club performance metrics.
Communicate the connection between operational performance and club goals to the team.
Process member orders by pulling merchandise, moving it to the staging area.
Update merchandise locations and operate equipment for product placement and staging.
Utilize a handheld scanner (RF device) to pick and verify orders.
Communicate inventory and equipment problems and recommend process improvements.
Identify and communicate concerns regarding expired or short-dated items.
Ensure orders are picked in a timely manner to meet productivity requirements and service level agreements.
Execute operational efficiencies, processes, and productivity standards with 100% adherence for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
Teach, coach, and train Omni Experience Ambassadors on club policies, procedures, and best order pulling practices.
Directly manage and assess team member performance, provide feedback, and coach talent.
Assist in hiring, training, and performance management of all Omni team members.
Ensure departments are properly staffed.
Work with the club team to have merchandise pulled from reserve areas.
Print staging tickets, packing slips, shipping labels, and other related documents.
Securely package orders according to standard operating procedures.
Ensure the SFC/BOPIC area is neat, clean, and organized.
Perform general housekeeping duties, including trash and cardboard removal.
Handle damaged goods and spoiled products according to standard operating procedures.
Process returns to the club and determine handling method.
Review and manage daily and weekly OMNI reporting.
Meet OMNI productivity expectations regarding service level agreements, performance metrics, and goals.
Maintain all club policies and procedures, including proper dress code.
Review ordering and replenishment of supplies for the department.
Perform other duties as assigned, including working in other departments as needed.
Maintain regular, predictable, full attendance.

Requirements

Must have at least 1 year of experience overseeing a team of 5 or more employees in a professional setting.
Must be 18 years of age.
Computer proficiency required.
Open shift availability required.

Skills

Leadership
Strategic thinking
Decision-making
Business acumen
Communication
Team building
Performance management
Coaching
Training
Customer service
Operational efficiency
Order pulling
RF scanner utilization
Digital device proficiency
Inventory management
Process improvement
Time management
Goal setting
Workflow organization
Task assignment
Staff support
Reporting
Cross-functional team management
Familiarity with AI tools, including ChatGPT, is recognized.

Location

Club

Work Type

Full-time

Experience Level

1 year of experience overseeing a team of 5 or more employees

Salary/Compensations

$21.25 - $26.56

Benefits

Weekly Pay
Free BJ’s Memberships
Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, jury duty leave)
Flexible and Affordable Health Benefits (medical, dental, vision, HSA, flexible spending account options)
401(k) Retirement Savings Plan with company match
Employee Stock Purchase Plan with a 15% discount

About the Company

BJ’s Wholesale Club is powered by more than 30,000 team members.
Our purpose is to help families save on what matters most.
We are a team built on purpose and opportunity.
Team members are at the heart of everything we do.