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About the Role

Responsible for providing fast, friendly, and courteous service to every customer while taking and serving beverage orders. This role involves interacting with the public, speaking English clearly, remembering details, and performing physical tasks such as walking, standing, bending, lifting, and carrying. All duties must be performed in accordance with Seneca Gaming Corporation's policies and procedures.

Responsibilities

• Take beverage orders from guests in assigned areas like dining rooms, lounges, or casino floors.
• Present beverage orders to the bartender and write checks accurately.
• Present checks to guests, accept payment, and provide change.
• Maintain the server's station in a neat, clean, and sanitary condition.
• Be knowledgeable of casino promotions and events to answer customer questions.
• Inform customers about special events and other facilities.
• Maintain a current understanding of information security policies and procedures.
• Provide exceptional customer service in a pleasant, friendly, and professional manner.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine months of employment.
• Attend all necessary meetings.
• Garnish drink orders and deliver drinks to players, balancing trays weighing up to ten pounds.
• Circulate throughout designated stations, announcing "cocktails" and taking drink orders.
• Remember customers and their preferred drinks.
• Place drink orders at the service bar.
• Reach, bend, serve drinks, collect empty glasses, and clean ashtrays.
• Keep the service station clean and fully stocked, including making coffee and refilling containers.
• Walk continuously up and down short stairs or ramps.
• Detect when a customer is too intoxicated and should no longer be served.
• Clean up glasses in the surrounding area at the end of the shift.

Requirements

• Must be 18 years of age or older.
• Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
• Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers.
• Must be able to stand, walk, and move through all areas of the casino.
• Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment.
• Must effectively deal with customers, management, employees, and members of the business community in all situations.

Skills

• Excellent communication skills.
• Ability to write routine correspondence.
• Ability to speak effectively to the public, employees, and customers.
• Ability to deal effectively and interact well with customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Ability to remember details.

Location

• Casino floor

Work Type

• Full-time

Experience Level

• 2 years previous customer service experience preferred

Education Level

• High school diploma or its equivalency preferred

Salary/Compensations

• $10.70
• Compensation is negotiable based on experience and education.

About the Company

• Seneca Gaming Corporation

Equal Opportunity

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.