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About the Role

We are seeking an experienced, polished, and customer-focused Deputy Security Manager to support the management of a corporate development in the City of London. This role involves being a visible ambassador, leading by example, and inspiring the team to deliver an exceptional concierge-style experience while maintaining high standards of safety and security.

Responsibilities

• Support the Security Manager in the day-to-day management of the site security operation.
• Engage professionally with tenants and visitors, delivering exceptional customer service at all times.
• Assist in supervising the on-site security team, including coaching, training, performance management, and ensuring high standards are maintained.
• Support the administration and maintenance of site assignment instructions and standard operating procedures.
• Help ensure the site is fully staffed through effective rota management, whilst adhering to working time regulations and supporting planned and unplanned absence cover.
• Work closely with the Client, Security Manager, and site team to maintain a safe and secure environment.
• Monitor and operate CCTV systems in accordance with GDPR and site procedures.
• Undertake front-of-house duties to promote a welcoming and secure environment.
• Act as a visible security presence and respond confidently to incidents and emergencies.
• Identify and escalate issues promptly in line with site procedures.
• Maintain accurate records and security documentation.
• Produce clear and comprehensive daily reports and incident reports.

Requirements

• Valid Frontline SIA Licence.
• Valid CCTV Licence.
• Previous experience in a Security Supervisor, Deputy Manager, or similar leadership role within a corporate security environment.
• Experience supporting security operations within commercial office or mixed-use developments.
• Excellent customer service skills with experience in premium corporate or luxury environments.
• Strong knowledge of GDPR and CCTV operations.
• Excellent communication and interpersonal skills.
• Good understanding of security best practice, procedures, and compliance.
• High levels of professionalism, integrity, and attention to detail.
• IT literate, with confidence using multiple systems and Microsoft Office applications.
• Flexible, proactive, and able to support the Security Manager in delivering a first-class security service.

Skills

• Customer service
• Leadership
• Communication
• Interpersonal skills
• GDPR knowledge
• CCTV operations
• Security best practice
• Microsoft Office applications

Location

• London, E1 7PF

Work Type

• Full-time

Experience Level

• Experienced

Salary/Compensations

• £16.50 per hour

Benefits

• Financial support for SIA Licensing and renewal
• Cycle to Work salary sacrifice scheme
• Company Pension Scheme
• Life Assurance benefits
• Employee Referral Scheme
• Progression, training, and development opportunities
• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and supermarket vouchers
• Cinema tickets
• Access to a 24/7 free Employee Assistance Programme
• Uniform
• SIA Licensing savings scheme
• In-house Training Academy
• Leadership Development Programme
• Online eLearning and development programmes
• In-house Mental Health Team
• Wellbeing Platform
• MIND Workplace Wellbeing Silver Award holder

About the Company

• Ward Security provides security services solutions to a range of UK businesses, including CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, and response alarm systems.
• We have over 1500+ employees operating nationally.
• Our vision is “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.

Equal Opportunity

• Ward Security believes in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
• We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
• As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
• We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
• We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.