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About the Role

The Director of Program Operations will oversee performance management, coordinate 311 operations, track initiative implementation, conduct emergency planning, and collaborate with internal and external partners to innovate and improve operations for the Division of Environmental Health.

Responsibilities

• Oversee performance management for the Division of Environmental Health with a focus on continual improvement, quality assurance, and efficiency.
• Coordinate 311 operations, service request response, analytics, and strategy for the Division of Environmental Health.
• Track implementation of new program initiatives.
• Conduct planning for the Division to maintain core services in the event of a broad emergency activation.
• Collaborate with internal partners to innovate and improve, including developing/tracking performance metrics to optimize operations.
• Representing Division of Environmental Health leadership in collaboration with City partners and external stakeholders.

Requirements

• A baccalaureate degree from an accredited college or university and five years of full-time paid experience acquired within the last fifteen years, of supervisory or administrative experience including handling of business promotion or urban economic problems, at least 2 years of which must have been in a managerial or executive capacity with primary focus on business promotion or urban economic planning.
• A satisfactory equivalent combination of education and experience.
• All candidates must have 2 years of managerial or executive experience.
• Appropriate graduate study in an accredited college or university may be substituted for the general experience on a year-for-year basis.
• All candidates must have a four-year high school diploma or its equivalent approved by a State's Department of Education or a recognized accrediting organization.

Skills

• Significant experience managing complex operations
• Excellent judgment and creative problem-solving skills
• Exceptional oral, written, and interpersonal skills
• Knowledge of New York City's administrative processes
• Effective collaborator

Location

• New York City

Work Type

• Hybrid

Experience Level

• Managerial or executive capacity

Education Level

• Baccalaureate degree
• Four-year high school diploma or equivalent

Salary/Compensations

• $125,000 to $150,000
• USD 68214 - USD 138500

Benefits

• Federal/state loan forgiveness and repayment assistance programs
• Premium-free health insurance plan
• Additional health, fitness, and financial benefits may be available
• Public sector defined benefit pension plan
• Tax-deferred savings program
• Robust Worksite Wellness Program

About the Company

• The New York City Department of Health and Mental Hygiene’s Division of Environmental Health works to prevent and control illness and injury related to environmental and occupational health risks through outreach, education, surveillance, and enforcement.
• Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC.
• Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health.
• We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives.
• As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Equal Opportunity

• The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals.
• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.