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About the Role

The Associate Director of Rapid Response plays a critical role in ensuring that MOIA is prepared to respond quickly, effectively, and in coordination with partners to emerging issues affecting immigrant New Yorkers. This role leads the development and execution of MOIA’s rapid response function, including coordinating outreach, communications, and service delivery in response to time-sensitive situations.

Responsibilities

• Lead the planning and execution of rapid response efforts related to emerging issues affecting immigrant communities.
• Coordinate across MOIA teams to align outreach, communications, and programmatic responses.
• Serve as a central point of coordination with City agencies and external partners during time-sensitive situations.
• Develop and maintain protocols, tools, and systems to support effective rapid response operations.
• Ensure that information shared with communities is accurate, timely, and culturally responsive.
• Identify trends and emerging risks and support proactive planning efforts.
• Lead day-to-day management of MOIA’s rapid response function, ensuring readiness and effective execution.
• Coordinate cross-team efforts during active response situations, including outreach, communications, and service delivery.
• Serve as a key point of contact for internal and external stakeholders during rapid response efforts.
• Develop and implement protocols, workflows, and tools to strengthen MOIA’s rapid response capacity.
• Establish systems for tracking incidents, responses, and outcomes.
• Identify opportunities to improve coordination, speed, and effectiveness of response efforts.
• Coordinate with City agencies, community-based organizations, and advocacy partners to align response efforts.
• Support the development of joint response strategies and ensure consistent messaging and approach.
• Ensure that outreach efforts during rapid response situations are targeted, culturally responsive, and accessible.
• Support the dissemination of accurate information to affected communities through trusted channels.
• Work closely with community engagement teams to ensure alignment with ongoing outreach efforts.
• Track emerging issues, enforcement trends, and policy developments affecting immigrant communities.
• Provide regular updates and analysis to inform leadership decision-making and proactive planning.
• Supervise and support rapid response staff, including managers and/or organizers as applicable.
• Provide guidance and coordination to ensure consistent and effective response efforts across teams.
• Undertake additional projects and responsibilities as needed to meet evolving organizational priorities.
• Support agency-wide initiatives and special projects as required.

Requirements

• Bachelor's degree required.
• 5+ years of relevant experience in public service, community engagement, policy, or a related field.
• Demonstrated experience managing time-sensitive initiatives.
• Demonstrated experience coordinating across multiple stakeholders.
• Demonstrated experience operating effectively in high-pressure environments.
• Strong problem-solver and communicator.
• Ability to move quickly, exercise sound judgment, and ensure that complex efforts are executed with clarity and coordination.
• A cover letter is required to apply.

Skills

• Public service
• Community engagement
• Policy analysis
• Rapid response
• Outreach coordination
• Communications strategy
• Service delivery coordination
• Stakeholder management
• Problem-solving
• Communication

Location

• New York City

Work Type

• Full-time

Experience Level

• 5+ years of relevant experience

Education Level

• Bachelor's degree
• Master's degree preferred

Salary/Compensations

• USD 75000 - USD 85000

About the Company

• The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property.
• The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger.
• We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team.
• The Mayor’s Office of Immigrant Affairs (MOIA) was established in 1984 and incorporated into the New York City Charter in 2001 to promote the economic, civic, and social integration of immigrant New Yorkers, expand access to justice, and advance policies that strengthen immigrant communities across the city.
• MOIA serves as a bridge between city government and immigrant communities by advising on and supporting the development and implementation of policies and programs that improve access to services for immigrant New Yorkers and speakers of other languages.
• The office partners with City agencies and community organizations to strengthen language access, expand equitable access to services, and advance initiatives that support immigrant communities citywide.

Equal Opportunity

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.