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About the Role

The New York City Housing Authority (NYCHA) is seeking an Assistant Housing Manager for the Leased Housing Department’s Bronx Client Services team. This unit supervises staff and ensures accurate, timely, and compliant processing of service requests in accordance with HUD regulations, SEMAP standards, departmental policies and procedures, and communicates with program participants and landlords. The Assistant Housing Manager will perform work of some difficulty and responsibility related to the administration and management of NYCHA’s Leased Housing Department within the Bronx Client Services unit, exercising independent judgment and decision-making.

Responsibilities

Review and evaluate documents to process lease renewals, annual, and interim recertifications using HUD regulations, NYCHA policy, and procedure.
Review, approve, and oversee HCV processes, including recertifications, lease renewals, and contract rent changes.
Ensure all program activities are completed accurately and in compliance with HUD regulations and Section 8 Management Assessment Program (SEMAP) requirements.
Supervise and support staff, including training and development, performance monitoring, productivity tracking, and administering corrective or disciplinary actions.
Assist in analyzing team performance and preparing reports, findings, and recommendations related to workload management and program effectiveness.
Provide technical assistance and guidance to staff to ensure accurate and consistent case processing.
Identify, document, and report system issues, recommended fixes, and enhancement needs.
Ensure prompt, accurate, and professional responses to internal and external inquiries.
Build and maintain effective working relationships with internal departments, program participants, landlords, and external partners.
Analyze and resolve income discrepancies.
Create and process payment adjustments.
Complete case corrections.
Respond to information requests, emails, and correspondence.
Ensure timely delivery of responses to inquiries.
Identify and escalate case and system issues for immediate follow-up.
Perform other duties as assigned.

Requirements

Must have civil service status in the title of Assistant Housing Manager to be considered.
Candidates eligible for the 55-a Program should indicate their interest in their cover letter.
For NYCHA employees: employees applying for transfer opportunity must have served a period of one year at current location and in current title and level (if applicable).
Employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.

Location

Bronx

Work Type

Full-time

Experience Level

Supervisory experience
Administrative experience

Education Level

Baccalaureate degree from an accredited college
Four-year high school diploma or its educational equivalent
Undergraduate college credits may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of full time satisfactory experience.

Salary/Compensations

USD 57650 - USD 90008

Benefits

Choice of medical coverage plans
Deferred compensation plans
Defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)

About the Company

The New York City Housing Authority (NYCHA) is seeking an Assistant Housing Manager for the Leased Housing Department’s Bronx Client Services team.
Agency: NYC HOUSING AUTHORITY

Equal Opportunity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.