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About the Role

As an Intern – Compliance (m/w/d), you will be the voice of our Merchant Compliance project team for the German market. Wolt is growing rapidly and operates under a regulated e-money license, making partner identification and verification (KYC/KYB) a top priority. You will support the German team in a key initiative to secure and optimize partner data by actively guiding existing partner-merchants through the process of updating their master data to meet current regulatory standards. Your primary task will be to contact German partners directly, explain the legal necessity, answer their questions, and guide them through the update process, often acting as a linguistic bridge due to the diversity of our partner community.

Responsibilities

Actively contact partner-merchants in Germany by phone to remind them of necessary data updates and motivate them to update.
Handle merchant inquiries (primarily by phone, sometimes in writing), explain regulatory requirements clearly, and guide them on how to update their information.
Independently follow up on open cases, conduct structured follow-ups, and ensure merchants take action.
Maintain clean documentation of conversation status and reachability in internal tools.
Collaborate closely with the German project team and forward activated cases to the teams responsible for final processing.

Requirements

Strong communication skills and a positive, professional phone presence; comfortable with active customer outreach.
Currently enrolled as a student, preferably in fields such as Business Administration, Law, Communications, or Business Administration.
Extremely customer-oriented and friendly, while also working in a goal-oriented, reliable manner and keeping track of tickets.
Fluent German (C1/C2) for daily phone calls and good English skills for internal communication.
Fluency in additional languages such as Vietnamese, Turkish, Arabic, or others is a significant plus.
Availability for ideally 20 hours per week, with flexible scheduling to accommodate lectures.

Skills

Communication
Customer Service
Regulatory Compliance
Data Management
Problem-Solving
Active Listening
Documentation

Location

Germany

Work Type

Part-time
Flexible hours

Experience Level

Intern

Education Level

Student

Salary/Compensations

Attractive salary

Benefits

Opportunity to work on a central and business-critical project in an international environment for the German market.
Steep learning curve in Account Management, Customer-Centric Communication, and Fintech Compliance.
Attractive salary and flexible working hours compatible with studies.
Independent work in a dynamic, helpful, and open team.
Flat hierarchies in a typical start-up atmosphere.
Attractive discounts on Wolt orders.
Urban Sports Club subsidy.
Modern equipment (laptop etc.) & free drinks in the office.
Regular team events & weekly All-Hands.
Pro-rata paid vacation (based on 30 days/year for full-time).

About the Company

At Wolt, we create technology that brings joy, simplicity, and earnings to neighborhoods worldwide. Starting with restaurant food delivery in 2014, we are now expanding to deliver almost everything, operating in over 500 cities across 30 countries. We joined forces with DoorDash in 2022 and continue to grow globally.
Working at Wolt is exciting and offers opportunities to learn, build, and ship more than in many other companies. We challenge our employees but also ensure they have fun. We seek self-starters with drive and an entrepreneurial spirit.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.