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About the Role
Guest Service Experts are responsible for creating a memorable and unique experience for guests, going beyond just serving food. They take initiative in a wide range of services, from setting tables and communicating with the kitchen to interacting with guests and maintaining cleanliness. Success in this role requires a commitment to a safe workplace, adherence to company policies, upholding quality standards, and maintaining professional appearance and communication. The role involves physical activity such as standing, walking, and lifting objects up to 25 pounds independently or 50 pounds with assistance, as well as reading menus and performing tasks that require reaching, bending, and stooping.
Responsibilities
- Setting tables
- Communicating with the kitchen
- Interacting and serving guests
- Cleaning work areas and supplies
- Creating a safe workplace
- Following company policies and procedures
- Upholding quality standards
- Ensuring professional uniform, personal appearance, and communications
Requirements
- High school diploma or G.E.D. equivalent
- Less than 1 year related work experience
- No supervisory experience
Skills
- Guest service
- Communication
- Teamwork
- Problem-solving
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma or GED
About the Company
- At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.