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About the Role

Working as a Technical Onboarding Support Executive, you will assist in launching top brands onto our Network by providing high-level Technical Support during the Integration Process. This fast-paced role involves liaising with client marketing and technical teams to ensure successful implementation of our tracking technology on time and in accordance with campaign specifications. Excellent communication and attention to detail are essential.

Responsibilities

Assist clients launching onto the Network by providing detailed and thorough Technical Integration Support.
Act as a liaison to provide clear and concise technical guidance.
Isolate errors within client setups and provide feedback on possible solutions.
Negotiate and handle objections for below-standard setups that do not align with team targets.
Contribute to monthly Integration Team targets, incentivized on over-performance.
Review fellow team members' work for technical sign-off.
Report technical issues/bugs with the platform and escalate as appropriate.
Administer a knowledge base for internal and external use.
Provide high-level training to internal colleagues.
Test new developments and features.

Requirements

Ability to understand web languages such as basic HTML, SQL, JavaScript and ideally PHP.
Familiarity with E-commerce platforms and their use.
Fluent English and German language skills (C1+).
Strong analytical skills with the ability to see the bigger picture.
Strong communication skills, ideally with customer service experience.
Strives to continually improve productivity and quality of work.
Self-motivated and a self-starter.
Understands the importance of processes and procedures.
Ability to work in a fast-paced and dynamic environment.
Ability to work harmoniously and effectively as part of a team.
IT-related degree or relevant work experience.

Skills

HTML
SQL
JavaScript
PHP
E-commerce platforms
Analytical skills
Communication skills
Customer service
Relationship building
Process and procedure understanding
Teamwork

Location

Multiple countries

Work Type

Hybrid
Remote

Experience Level

Not specified

Education Level

IT-related degree or relevant work experience

Salary/Compensations

Not specified

Benefits

Four-day Flexi-Week at full pay.
No reduction to annual holiday allowance.
Hybrid/remote working scheme.
Monthly allowance for running costs.
Furniture package for home workspace.
Health and wellbeing support and initiatives.
Access to Awin Academy training suite.
Peer-to-peer recognition programme.

About the Company

Established in 2000, Awin has a dynamic, social, and inclusive culture.
Awin fosters a virtual 'Life @ Awin' hub for global colleagues' social activities.
Awin champions diversity and inclusion, uniqueness, and authenticity.
Awin's network of affiliate partnerships and employees are diverse and transparent.
Awin is part of the Axel Springer group.

Equal Opportunity

We welcome all backgrounds, identities, and experiences.
If you need support at any point in the application or interview process, please let us know.