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About the Role

As the Corporate Receptionist, you will be the warm, welcoming, and engaged point of contact for occupiers, visitors, and clients at a business address in the City, near Blackfriars. You will proactively promote the site, manage the reception area, and collaborate with the security team, building management, and team leader.

Responsibilities

• Take full ownership and accountability of the reception and associated areas, ensuring they are kept in the best possible order.
• Liaise with cleaners, facilities, security, and other departments as necessary.
• Ensure the St James folder, manual, occupiers procedures, and phone database are up to date.
• Deliver monthly reports and appropriate FOH data as required.
• Serve as the first point of contact for all guests, visitors, occupiers, and clients, addressing questions and queries.
• Meet and greet all guests and visitors, providing exceptional service and standing to greet as a basic standard.
• Receive and answer calls promptly and efficiently, identifying caller requirements and transferring calls appropriately.
• Manage difficult or distressed callers calmly and professionally.
• Report accidents or incidents where appropriate.
• Create and lead the events calendar, pop-ups, and freebie Fridays for the building.
• Ensure the reception area is kept organized, clean, and tidy at all times.
• Stand to greet all visitors to the building.
• Adhere to St James policies and procedures, code of conduct, and be conversant with emergency procedures.
• Perform any other duties necessary to support the client, customer, colleagues, and St James.
• Support with the execution of events.

Requirements

• Previous experience in delivering exceptional customer service is essential.
• Excellent command of the English language, both verbal and written.
• Experience using Microsoft Office, PowerPoint, and Excel is essential.
• Exceptional interpersonal skills, flexibility to work with a range of styles and personalities, and adaptability to business demands.
• Excellent punctuality, an outgoing nature, and a can-do/proactive attitude.
• Willingness to be trained to obtain Fire Warden, First Aid, and IOSH certifications.
• Innovative and creative approach.

Skills

• Customer service
• English language proficiency (verbal and written)
• Microsoft Office Suite (PowerPoint, Excel)
• Interpersonal skills
• Flexibility
• Punctuality
• Proactive attitude
• Creativity
• Innovation

Location

• City (near Blackfriars)

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

About the Company

• The company operates business addresses in the City and emphasizes a welcoming and engaged environment for occupiers, visitors, and clients.