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About the Role

Join the team protecting one of London's newest and most exciting destinations. As a Security Officer, you will play a key role in creating a safe, secure and welcoming environment whilst delivering exceptional customer service to everyone who visits, lives or works at The Elephant.

Responsibilities

• Protect people, property and assets in accordance with site procedures and Assignment Instructions.
• Conduct regular patrols across retail, residential and public areas, identifying and reporting any security or safety concerns.
• Provide a visible, professional and reassuring presence for residents, visitors, retailers and contractors.
• Respond promptly and effectively to incidents, emergencies and requests for assistance.
• Monitor access control, challenge unauthorised persons and ensure site security procedures are followed.
• Manage and de-escalate incidents involving anti-social behaviour, suspicious activity or conflict.
• Operate CCTV systems and other security equipment where authorised.
• Complete accurate incident reports, occurrence logs and electronic records.
• Support planned events, community activities and promotional initiatives across the development.
• Liaise professionally with emergency services, local authorities and other stakeholders when required.
• Deliver excellent customer service by assisting visitors and providing information where needed.
• Maintain issued equipment, radios and uniform standards whilst promoting professionalism at all times.

Requirements

• Valid frontline SIA Door Supervisor (DS) or Security Guarding (SG) Licence.
• CCTV Licence and/or Previous CCTV/Control Room experience.
• Full 5-year checkable employment history.
• Previous security experience within retail, corporate, residential or public-facing environments.
• Excellent communication skills, both written and verbal.
• Customer service experience and confidence handling conflict professionally.
• Ability to remain calm and professional under pressure.
• Strong observational and problem-solving skills.
• Flexible approach to shift work including weekends and bank holidays.
• Professional appearance and high personal standards.

Skills

• Communication skills
• Customer service
• Conflict resolution
• Observation
• Problem-solving
• Professionalism

Location

• The Elephant, Elephant & Castle, London

Work Type

• Full-time
• Shift work

Experience Level

• Previous security experience

Salary/Compensations

• £14.80 per hour

Benefits

• Access to a range of nationally recognised courses to help further your career via the Anchor Academy.
• Access to SIA and First Aid training at discounted rates, with financial support available.
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
• Stream – access to pay as you earn it.
• Cycle to Work Scheme Available.
• Full uniform provided.
• Free Employee Assistance Programme 24/7 including access to counselling.
• Hospital Saturday Fund.
• Reward and Recognition Awards.
• Opportunity to join a flagship London mobilisation project from day one.

About the Company

• Anchor Group Services is recruiting Security Officers for The Elephant, a landmark mixed-use development at the heart of Elephant & Castle. Bringing together retail, residential and public spaces, The Elephant is set to become a vibrant destination where residents, visitors, retailers and communities come together.