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About the Role

The Workplace Experience Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Responsibilities

• Provide a warm, courteous and prompt welcome to all those entering the reception area.
• Ensure security procedures for your building are followed by all entering through reception.
• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace.
• Execute Guest and Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.
• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics.
• Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives.
• Strive to continually improve experience service performance.
• Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives.
• Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience.
• Work in accordance with health and safety measures and promoting a culture of safety amongst colleagues, contractors and vendors.
• Perform and provide additional duties and support, as required, including mailroom cover, and portering.
• Work collaboratively within the account team in the delivery of Experience Services across all business lines.
• Assist with third party vendor relationships and service partners to provide maximum service delivery.
• Build meaningful lasting relationships with Client employees and guests.
• Receive and respond to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered.
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.
• Assist and work flexibly with Client events as needed to ensure flawless delivery.
• Serve as an event concierge and manage conference room bookings including resolution of scheduling conflicts.
• Provide administrative and operational excellence for soft services.
• Perform additional job duties, as requested.

Requirements

• Prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Keen to develop within the workplace, spending time supporting a multi-disciplinary team gaining knowledge and expertise.
• Work collaboratively as part of a team to solve problems with professionalism and service focused approach.
• Adept at multitasking and able to manage multiple projects effectively in a fast-paced environment.
• Keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.
• Open and have good communication skills.
• Strive for excellence in what you do and share ideas for improvement.
• Proficient with Microsoft office and have an interest in technology.
• Adaptable to work to requests and projects that may vary from day to day.

Skills

• Hospitality
• Facility management
• Property management
• Operations
• Commercial real estate knowledge
• Customer service
• Professionalism
• Teamwork
• Problem-solving
• Multitasking
• Project management
• Industry trend awareness
• Communication skills
• Microsoft Office proficiency
• Technology interest
• Adaptability

Location

• On-site – London, GBR

Work Type

• On-site
• Full-time

Experience Level

• Preferred prior relevant experience

About the Company

• JLL empowers you to shape a brighter way.
• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
• JLL Experience Services team members are “experts who create value through lasting partnerships.”
• At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients.
• We set the standard for superior experiences for our clients and our teams.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
• We take our responsibility to protect the personal information provided to us seriously.
• Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
• We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
• We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
• This email is only to request an accommodation.
• Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.