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About the Role

The University of Pennsylvania's Institute of Contemporary Art (ICA) is seeking freelance seasonal staff for the role of Visitor Services Attendant & Gallery Ambassador. This role serves as the first point of contact for visitors, shapes the public's experience, and leads tours for diverse audiences. The position requires an informed engagement, thoughtful facilitation, and a confident front-of-house presence.

Responsibilities

Provide a high level of service in greeting, orienting, and assisting ICA visitors
Lead guided tours and support interpretive engagement with exhibitions for diverse audiences
Answer questions and engage guests in informed, welcoming conversations about ICA and its programs
Process book and merchandise purchases
Complete book inventory and restock materials as needed
Maintain cleanliness, organization, and readiness of public spaces and the bookshop
Provide information and assistance related to ICA’s accessibility amenities
Assist guests during emergency egress, medical situations, or other unusual circumstances, following established protocols
Handle challenging interactions with professionalism, discretion, and sound judgment
Actively participate in required trainings and continuously expand knowledge of ICA’s exhibitions, policies, and visitor services practices
Support additional visitor services and front-of-house needs as assigned

Requirements

High school diploma or equivalent education and experience required
1-2 years of relevant experience in customer or guest services, hospitality, event management, education, or protection services
Demonstrated interest in public engagement, education, and working with diverse audiences
Strong interpersonal and communication skills with an outgoing, professional demeanor
Ability to manage conflict and de-escalate challenging situations effectively
Capacity to remain calm and attentive during high-volume, high-stress, or unexpected situations
Strong organizational skills and attention to detail
Interest in art, museum education, or visitor experience; art background a plus
A background check may be required after a conditional job offer is made.

Skills

Interpersonal skills
Communication skills
Conflict management
De-escalation
Calmness under pressure
Organizational skills
Attention to detail

Location

Philadelphia, Pennsylvania

Work Type

Freelance
Seasonal
Part-time

Experience Level

1-2 years of relevant experience

Education Level

High school diploma or equivalent

Salary/Compensations

$7.25 - $20.00 Hourly Rate

Benefits

Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
Generous retirement plans (Basic, Matching, and Supplemental)
Pre-tax or Roth savings options for retirement
Investment options through TIAA and Vanguard

About the Company

The University of Pennsylvania is the largest private employer in Philadelphia, a world-renowned leader in education, research, and innovation, and a historic, Ivy League school consistently ranking among the top 10 universities.
Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia on a beautiful urban campus with easy access to a range of educational, cultural, and recreational activities.

Equal Opportunity

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.