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About the Role

The eCommerce Merchandise Manager is responsible for ensuring optimal stock availability, forecast accuracy, and operational readiness to enable trading performance across eCommerce. This role provides stock, forecasting, and supply chain oversight to support the execution of the trading strategy, acting as the key operational and merchandising lead for eCommerce.

Responsibilities

• Produce and maintain daily, weekly, and monthly trading reports, analysing sales, stock, and operational performance.
• Own visibility and reporting of stock risks, including OOS performance, sizing impacts, back-in-stock opportunities, and ageing inventory.
• Translate customer feedback, returns insights, and operational trends into actionable recommendations.
• Own inventory visibility across eCommerce, ensuring optimal stock availability and operational readiness.
• Partner closely with global Supply Chain teams to align on forecasts, intake, fulfilment priorities, SLAs, and operational constraints.
• Proactively identify and mitigate stock risks including OOS, overstock, and ageing SKUs.
• Oversee stock planning for peak trading periods, launches, loyalty activity, and key commercial events.
• Ensure operational readiness for product launches, seasonal campaigns, and ancillary product requirements.
• Own stock and sales forecast accuracy across product categories.
• Contribute to seasonal planning, budgeting, and reforecasting processes.
• Align forecasts with the trading calendar, operational capacity, and supply chain changes.
• Use historical performance, trading trends, and operational data to continuously improve forecast accuracy and stock efficiency.
• Drive operational excellence across eCommerce merchandising and supply chain processes.
• Identify and implement process improvements that enhance efficiency, accuracy, scalability, and cross-functional ways of working.
• Act as a key operational representative within supply chain and business forums.
• Partner with stakeholders to improve systems, reporting capabilities, stock visibility, and operational workflows.
• Support operational readiness planning for peak periods, fulfilment changes, and major trading events.

Requirements

• Strong commercial and analytical mindset, using data to identify risks, opportunities, and actionable recommendations.
• Proven expertise in stock management, forecasting, and inventory risk mitigation.
• Strong operational understanding across supply chain, fulfilment, and eCommerce processes.
• Experience improving processes, systems, and operational efficiencies within a fast-paced environment.
• Effective stakeholder management and cross-functional collaboration skills.
• High attention to detail with the ability to manage multiple priorities simultaneously.

Work Type

• hybrid

Benefits

• 25 days holiday (plus bank holidays)
• An additional day to celebrate your birthday
• Inclusive parental leave policy
• Pension
• Life assurance
• Medicash
• Employee Assist Programs
• Regular social connects with colleagues
• Dog friendly days and spaces
• Generous product discount and gifting

About the Company

• Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range.
• Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
• Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond.
• It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
• Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic.
• The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
• At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves.
• We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce.
• By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.