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About the Role

The service contact for assigned multinational customers, responsible for resolving customer issues and concerns swiftly. This role works closely with sales and internal partners to contribute to the long-term persistency and profitability of the Global Employee Benefits Sales business and drives client satisfaction through effective account management.

Responsibilities

• Accountable for day-to-day account management, service satisfaction, and loyalty for corporate clients.
• Assist in managing at-risk customers and customer persistency.
• Promote proactive customer interactions and respond to problems with urgency.
• Maintain a favourable working relationship with internal and external customers.
• Meet or exceed service standards and exhibit key behaviors that promote extraordinary service.
• Provide reliable and consistent service across the Account Management organization.
• Ensure resolution to high profile or highly complex customer concerns.
• Pursue strategic interaction and coordination within regions to deliver customer results.
• Partner with various functions for timeliness, quality, and profitability.
• Provide consultative services to operating areas for improved operational efficiencies.
• Act as a liaison between customer and internal areas.
• Develop strong relationships to facilitate issue resolution, root cause analysis, and process identification.

Requirements

• Bachelor’s degree.
• Account Management experience ideally from an insurance background.
• Relevant business experience in the Insurance and Financial Services industry.
• Experience with Global Employee Benefits & Healthcare is preferred.
• Ability to grow strong relationships with clients and intermediates with a key focus on delivering exceptional levels of service.
• Experience of assisting in the development of new global relationships.
• Ability to communicate in clear and concise English.
• Proficiency with computer systems.
• Strong MS Office (Excel, PowerPoint, Word) skills.

Skills

• Account Management
• Global Employee Benefits
• Healthcare
• Client Relationship Management
• Communication
• MS Office Suite (Excel, PowerPoint, Word)

Location

• London, UK

Work Type

• Full-time

Experience Level

• Mid-level

Education Level

• Bachelor's degree

About the Company

• MAXIS GBN was co-founded in 1998 by MetLife and AXA.
• It is a market leader in the global Employee Benefits space, offering global pooled and captive solutions as well as comprehensive wellness packages.
• MAXIS GBN works with a network of local insurance companies in over 100 markets globally.
• The London headquarters houses support services from global marketing to finance to client reporting and underwriting.