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About the Role
As an Assistant Store Manager, you will be a Swarovski advocate, supporting a positive work environment, delivering exceptional customer experiences, and driving commercial results. You will coach and empower your team, act as a role model, and help shape the store's success every day.
Responsibilities
- Act as a role model, delivering outstanding customer service and brand experience
- Coach, motivate, and onboard team members to maximize performance
- Support recruitment, talent development, and employee relations
- Drive sales and support monthly plans and targets
- Oversee store operations, including inventory, cash handling, and compliance
- Step in for the Store Manager as needed
Requirements
- 1–2 years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands
- Some leadership and coaching experience
- A winning personality to easily establish a trustful relationship and empower others
- Excellent customer service skills and digital proficiency
- Responsible and able to take ownership
- Curious, empathetic, and results-driven team player with a commercial mindset
Skills
- Customer service
- Digital proficiency
- Leadership
- Coaching
- Talent development
- Employee relations
- Sales
- Inventory management
- Cash handling
- Compliance
Location
- Onsite
Work Type
- Full-time
Experience Level
- 1-2 years
Salary/Compensations
- Competitive salary
- Monthly bonus scheme
Benefits
- Industry leading, generous staff discount (60% off the RRP) starting on your first day
- 30% off the RRP on Swarovski Created Diamonds
- Enhanced annual holiday entitlement
- 1 x paid Volunteering Day each year
- Food & refreshments provided in store to be enjoyed during your shift
- Staff Referral Bonus – up to £250
- Jubilee Awards to celebrate key service milestones
- Annual Awards to celebrate and recognize your achievements
- Season Ticket Loan
- Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service.
- Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts
- Opportunities for career development
About the Company
- Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality.
- Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
- Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation.
- We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Equal Opportunity
- Swarovski is an equal opportunity employer.
- We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.