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About the Role

The Cloud Operations Engineer will administer and operate the Firm's worldwide infrastructure, focusing on cloud platforms and collaboration services. This includes providing cloud administration and engineering support across Microsoft 365, Google Suite, and cloud-based AI tools, supporting platform maturation and service adoption, and ensuring applications, services, and infrastructure align with Firm standards. The role is crucial for maintaining resilient and secure technology services, supporting operational efficiency, and underpinning the strategic use of cloud technologies.

Responsibilities

Provide cloud administration and engineering support across Microsoft 365 core services (Entra, Exchange, OneDrive, SharePoint, MS Teams), Google Suite core services, and Cloud AI tools (Gemini, Claude, Copilot).
Act as a 3rd Line Subject Matter Expert (SME) for operational escalations and complex issues, collaborating with global teams to resolve incidents and improve service stability.
Support project-based engineering and technical delivery across cloud applications, including configuration, implementation, and participation in Firm initiatives focused on Infrastructure and Cloud technologies.
Produce low-level design (LLD) documentation and technical artefacts, and conduct technical testing, validation, and evaluation of solutions and configurations.
Support platform onboarding activities for new services, teams, and capabilities, driving service transition to BAU including structured handover and training to L3 and L2 support teams.
Work with global teams to mature operational support capability and ensure adherence to security, governance, and compliance standards across all activities.
Actively monitor new and emerging cloud-related technologies, trends, issues, and solutions, providing input on opportunities to enhance Firm infrastructure and services.

Requirements

2–5 years' experience working with cloud applications, with exposure to platform maturity and service adoption initiatives.
Exposure to project-based delivery and engineering activities, with a good understanding of application and infrastructure design and conceptual thinking.
Ability to work in teams of highly skilled technical professionals.
Professional experience working effectively with business stakeholders, project managers, technology teams, and end users in a cross-cultural environment.
Strong analytical skills and the ability to analyze and resolve complex issues, both logical and interpersonal.
Strong communication skills, demonstrated through extensive experience facilitating regular touchpoint calls and meetings.
Ability to multitask and work in a fast-paced environment, capable of grasping new concepts without prior experience.
Self-motivated, independent, cooperative, flexible, and creative.
Ability to travel or work overtime as needed.
Fluency in English; international experience is a plus.

Skills

Microsoft 365 core services (Entra, Exchange, OneDrive, SharePoint, MS Teams)
Google Suite core services
Cloud AI tools (Gemini, Claude, Copilot)
Virtualization
Cloud
Networking
Storage
Collaboration services
Security

Experience Level

2-5 years

Benefits

Private medical insurance
Pension plan with matched employer contribution up to 7.5%
Yearly wellbeing fund
Income protection
Holiday purchase
Life insurance
Critical illness insurance
Private GP services
Travel insurance
Dental coverage
Cycle to work

About the Company

Technology Services team is integral to maintaining the Firm’s overall technology, mobile and desktop devices, and core infrastructure to ensure reliable, secure and efficient operations.
Technology Services is a single global operation with representation in each of the Firm’s offices.
We have shared service centers in Tampa and Manila, supporting a wide range of technologies and operations.
We are committed to achieving a balance between new and innovative technologies while constantly ensuring data security and compliance with legal and regulatory standards, resulting in realizing value from the latest developments in technology, such as generative artificial intelligence and cloud computing models, while safeguarding sensitive client information against cyber threats and other business interruption events.
Technology Services plays a significant role in supporting the Firm’s systems and people.
Technology at White & Case plays a key role in enabling our lawyers to practice law around the world.
Our team maintains, develops and supports enterprise systems, designs and operates communications and data center infrastructure and provides training, desktop and meeting support across our offices.
You will be part of a globally minded team covering a wide range of technical disciplines and business skillsets, supporting leading edge technology and systems to deliver elite legal and best-in-class client service.
We offer high-quality, internationally oriented work on complex infrastructure and cloud technologies, and the opportunity to work as part of a truly global organization.
Our technology environment encompasses state-of-the-art offices, the latest hardware and operating systems, remote working capabilities and mobile devices, supported by shared services centers that deliver Service Desk and Operations functions.

Equal Opportunity

White & Case is committed to creating a fair workplace.
It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.