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About the Role

As the Vice President of Product Design & Research, you will direct and manage a global design organization to deliver elegant, customer-focused experiences for millions of users around the globe. You will define, articulate, and champion a single, cohesive experiential design vision to deliver world-class end-to-end customer experiences that drive corporate goals and significant business impact. In this role, you will lead our design teams, fostering a culture of high collaboration, design excellence, and increased product maturity across next-generation AI interfaces and product surfaces.

Responsibilities

Define, articulate, and champion a single, cohesive experiential design vision to deliver world-class end-to-end customer experiences
Partner with senior cross-functional leaders, including Product, Engineering, and Marketing leadership, to tie business and company goals back into the design organization
Set the design vision and advocate for design at all levels of the organization, ensuring strategy aligns with corporate goals, product roadmaps, and technological capabilities
Foster a culture of collaboration, excellence, and consistent application of design standards through well thought out organizational design and processes
Design and organize a global organization with a strong delivery process, project management framework, and clear operating models for how designers interface with product managers and engineers
Recruit, mentor, and grow a high-performing design organization, elevating overall design maturity and impact across multiple geographic locations
Oversee the user experience, user interface, interaction design, content strategy, and visual design across multiple global product surfaces
Lead the development and maintenance of scalable design systems and standards to ensure absolute consistency, quality, and efficiency across all product touchpoints
Drive the design strategy for next-generation AI capabilities, intelligent workflows, and agentic user interfaces, ensuring seamless and intuitive human-AI collaboration
Leverage extensive user research, customer feedback, and design insights to inform decisions, gracefully balancing definitive data with professional intuition
Champion product-led growth (PLG) initiatives through user-centered onboarding experiences, self-service discovery loops, and continuous user journey optimizations
Balance adeptly complex commercial business needs with simple, engaging, user-centered solutions
Measure, evaluate, and report on the concrete impact of design initiatives on key business metrics such as product adoption, conversion, retention, and customer satisfaction

Requirements

15+ years of experience executing product design for consumer, enterprise, or mobile user experiences
8+ years of experience managing and mentoring managers of individual contributor designers
Bachelor's degree or above in a design-related discipline, or equivalent practical work experience
Executive experience in a senior design leadership role (VP or equivalent), successfully leading large-scale, cross-functional design organizations within a scaled SaaS environment
Deep Product Design & Research expertise, spanning full customer lifecycles and interface touchpoints
Proven track record of developing and executing design strategies for AI/ML-powered products, natural language user interfaces, or intelligent workspace applications
Demonstrated familiarity with Product-Led Growth (PLG) frameworks and designing intuitive self-service customer acquisition or monetization paths
Experience with rapid customer innovation, iterative design, and leveraging data and analytics to drive product design choices
Proficiency facilitating design thinking workshops with cross-functional teams to frame complex problem areas and generate game-changing innovation opportunities
Exceptional communication, presentation, and storytelling skills with the ability to influence C-level executives and clearly articulate complex design rationale to non-design audiences
Possession of an online portfolio or work samples showcasing extensive experience leading teams to design large-scale B2C and B2B products
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Skills

Product Design
Research
Design Vision
Customer Experience
AI Interfaces
Product Maturity
Collaboration
Design Excellence
Organizational Design
Project Management
User Experience
User Interface
Interaction Design
Content Strategy
Visual Design
Design Systems
AI Capabilities
Intelligent Workflows
Human-AI Collaboration
User Research
Customer Feedback
Product-Led Growth (PLG)
Onboarding Experiences
User Journey Optimization
Commercial Business Needs
Data Analysis
Communication
Presentation
Storytelling

Location

Hybrid

Work Type

Hybrid

Experience Level

15+ years of experience executing product design
8+ years of experience managing managers
Executive experience in a senior design leadership role

Education Level

Bachelor's degree or above in a design-related discipline, or equivalent practical work experience

Salary/Compensations

California: $318,500.00 - $465,825.00 base salary
Washington, Maryland, New Jersey and New York (including NYC metro area): $292,900.00 - $425,975.00 base salary
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

About the Company

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
We encourage great talent who bring a range of perspectives to apply for our open positions.
Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.