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About the Role

As the Product Manager for the commerce platform, you will identify opportunities, develop the product roadmap, and deliver capabilities to drive customer satisfaction and maximize revenue generation. This role requires discovering and analyzing customer pain points and opportunities, synthesizing them into clear product requirements and roadmaps. You will shape Docusign's commerce platform and develop capabilities that will drive the next chapter of growth, focusing on how customers try, buy, and manage subscriptions.

Responsibilities

Define commerce capabilities that enable customers to self-serve, try, buy, and manage their subscription
Drive new customer acquisition, expansion, and retention across all commerce channels
Develop and maintain a product roadmap that aligns with the company's strategic goals and OKRs
Prioritize features and initiatives based on business impact and available resources
Collaborate with cross-functional teams, including marketing, customer success, engineering, design, and sales, to define product requirements and prioritize features
Document clear requirements and use cases to be passed on to UX and Engineering teams
Drive product initiatives from concept to launch, ensuring timely and successful delivery of new features and enhancements
Use qualitative and quantitative data insights, as well as industry best practices, to prioritize opportunities across Docusign's customer journey
Utilize data analytics and metrics to assess product performance, identify trends, and make data-driven decisions
Monitor KPIs related to revenue, conversion, and other relevant metrics

Requirements

BA/BS in Marketing, Business, Design and Engineering
8+ years of experience in digital product management
5+ years of experience having worked directly with UX, Engineering, and Testing teams
Experience driving complex projects across a large, cross functional organization
Familiarity with the product led growth customer journey for SaaS and the commercial models of leading SaaS products
Ability to incorporate industry best practices into your product requirements
Excellent written and verbal communication skills, with an ability to communicate with a wide range of team members and job functions, including executives
Ability to lead through influence across teams
Demonstrated ability to analyze data from a variety of sources, identify key insights, spot optimization opportunities, and inform product decisions, with a bias towards building capabilities that scale and a focus on execution
Comfortable wearing multiple hats and working in the details across varying disciplines
AI-fluency, can use LLMs and agents as a force multiplier of your work
This position is not eligible for employment in Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Skills

Product Management
Digital Product Management
UX Collaboration
Engineering Collaboration
Testing Collaboration
Cross-functional Project Management
Product Strategy
Roadmap Development
Feature Prioritization
Requirements Documentation
Use Case Development
Data Analysis
KPI Monitoring
SaaS Commercial Models
Product-Led Growth
Communication Skills
Influencing Skills
AI Fluency
LLM Usage
Agent Usage

Location

Hybrid

Work Type

Hybrid

Experience Level

8+ years of experience in digital product management
5+ years of experience having worked directly with UX, Engineering, and Testing teams

Education Level

BA/BS in Marketing, Business, Design and Engineering
MBA/MA

Salary/Compensations

California: $146,400.00 - $235,375.00 base salary
Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

About the Company

Docusign brings agreements to life.
Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive.
We encourage great talent who bring a range of perspectives to apply for our open positions.
Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.