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About the Role

The Fincrime Collective aims to protect customers from fraud and financial crime. We are seeking a Senior Product Manager to develop and implement world-class tech-led toolings, leveraging automation, GenAI, and process redesign to empower investigators and support Monzo's scalable growth. The role focuses on driving efficiency, maintaining decision quality, and ensuring a seamless customer experience.

Responsibilities

• Optimizing Fincrime Investigation Workflows to reduce handling time while maintaining or improving decision accuracy.
• Scaling Automation & AI-first Solutions to achieve 100% automation where human intervention is only required for complex cases or customer experience needs.
• Enhancing Tooling for COps (Customer Operations) to reduce manual efforts, increase efficiency, and streamline investigations.
• Improving Demand Forecasting & Workforce Planning to optimize capacity planning and scheduling, driving cost savings and improving customer experience.
• Driving Cultural & Process Improvements to enhance investigator incentives, skills leveling, and training for a more efficient team.
• Identifying opportunities for efficiency improvements without compromising quality of decision & customer experience.
• Leading a cross-functional squad across risk, engineering, data, machine learning, and operations to develop and deliver the strategic product roadmap.
• Building new toolings and/or improvements to existing toolings to help COps improve their efficiency.
• Collaborating closely with the Ops Collective to deliver improvements to forecasting & planning.
• Acting as the central point of execution for the strategy/vision to move towards building AI-first solutions.

Requirements

• Proven experience in product management, ideally within fintech or scale-up companies, working in complex, ambiguous problem spaces with rapidly changing technology.
• Strong understanding of automation, AI-driven tooling, and operational efficiency improvements.
• Experience working with cross-functional teams, especially operational teams, to deliver impactful solutions.
• Ability to make decisions balancing difficult trade-offs, such as speed vs. accuracy, while maintaining a seamless customer experience.
• A data-driven mindset with experience using insights to drive product decisions and measure success.
• Comfortable working on data-led, complex technical products with ML engineers.

Skills

• Product Management
• Fintech
• Scale-up Companies
• Automation
• AI-driven Tooling
• Operational Efficiency
• Cross-functional Team Collaboration
• Data-driven Decision Making
• Complex Technical Products
• Machine Learning Engineering

Location

• London
• Cardiff
• UK Remote

Work Type

• Remote
• Hybrid

Experience Level

• Senior

Salary/Compensations

• £105,000 - £135,000
• £110,000- £135,000 + Benefits
• Incentive rewards tied to bonus

Benefits

• Benefits
• Flexible working hours
• £1,000 learning budget each year
• Macbooks provided
• Extra support for work-from-home setup for fully remote workers

About the Company

• We’re on a mission to make money work for everyone.
• We are waving goodbye to the complicated and confusing ways of traditional banking.
• Our product offering has grown significantly over the last 10 years in the UK, including personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards.
• We offer savings, investments, and pension consolidation for our UK customers.
• We are known for our hot coral cards, get-paid-early feature, financial education on social media, and award-winning customer service.
• We focus on solving problems and changing lives through Monzo.
• The Fincrime Collective exists to keep customers safe from fraud and financial crime, and to stop criminals from committing financial crime or laundering the proceeds of it.
• Our north star is to be the most trusted bank.

Equal Opportunity

• Equal opportunities for everyone.
• Diversity and inclusion are a priority, with support for all people to grow at Monzo.
• We are fostering an inclusive environment for all people to do the best work of their lives.
• We’re an equal opportunity employer.
• All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.