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About the Role

This role is central to the UK digital growth agenda, responsible for the end-to-end commercial performance of digital revenue channels including delivery aggregators, self-service kiosks, in-store digital menus, and catering. Reporting to the Commercial Director, the role involves full P&L ownership and strategic leadership of e-commerce operations to drive commercial performance across a 90+ site estate.

Responsibilities

Own and evolve the UK e-commerce strategy across delivery aggregators, kiosks, in-store digital menus, and catering.
Maintain full P&L accountability for revenue, investment, and commercial outcomes.
Build and scale the promotional calendar and platform growth initiatives across all digital channels.
Manage commercial relationships with third-party delivery aggregators including Deliveroo, Uber Eats, and Just Eat.
Lead the end-to-end rollout and commercial strategy of the UK catering programme.
Oversee and improve kiosk and in-store digital performance.
Ensure compliance with platform, regulatory, and operational standards.
Partner with cross-functional teams including Operations, Marketing, Supply Chain, and Global HQ.
Drive performance reporting and present commercial insights to senior leadership.

Requirements

Strong commercial experience in e-commerce, digital channels, or multi-site retail or hospitality.
Hands-on experience managing third-party delivery aggregator relationships and trading terms.
Ability to translate complex, multi-channel data into clear commercial recommendations.
Strong stakeholder management skills with the ability to influence across functions and seniority levels.
Advanced Excel and reporting skills.
Confidence presenting to senior leadership.
Fluent in English.

Skills

E-commerce strategy
P&L management
Commercial negotiation
Stakeholder management
Data analysis
Performance reporting
Advanced Excel

Location

London, UK

Work Type

Full-time

Benefits

Paid pension plan
Health insurance
Parental leave
Additional vacation
Flat hierarchy
Monthly social calendar
Behind the Counter (BTC) shift opportunities

About the Company

Healthy fast-casual concept founded in Copenhagen in 2002.
Operates more than 500 locations across 20 countries.
Employs more than 4,500 people worldwide.
Focuses on high-quality, freshly prepared juices, shakes, coffee, and sandwiches.
Invests in internal development through the Moneyball career system.