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About the Role
As an Operational Support Analyst, you will ensure the stability, usability, and day-to-day performance of frontline airport operational technology and mobile services across easyJet's entire airport network. You will collaborate with Product Managers, Technical Specialists, and Ground Operations teams to ensure frontline systems remain safe, secure, available, and fit for purpose.
Responsibilities
- Maintain airport operational systems, mobile apps, devices, and integrations.
- Provide advanced support to manage incidents within agreed service levels.
- Coordinate service recovery with suppliers during major operational disruptions.
- Perform root cause analysis to prevent recurring operational issues.
- Participate in the on-call rota for out-of-hours P1/P2 critical incidents.
- Monitor system health dashboards proactively to identify operational risks.
- Track end-to-end workflows between airport systems, handlers, and partners.
- Escalate operational risks or service degradation to appropriate teams.
- Coordinate testing, validation, and operational readiness for product upgrades.
- Verify operational data flows and system interfaces with external partners.
- Support onboarding for new airports, operational sites, devices, and suppliers.
- Assist Product Managers with live-environment change deployments.
- Manage operational access requests and compliance permissions.
- Create service reports, dashboards, and trend analysis for decision-making.
- Use data insights to support supplier performance management.
- Build strong relationships with Ground Operations, suppliers, and tech teams.
- Communicate technical information clearly to non-technical stakeholders.
Requirements
- Deep understanding of airport operational processes, frontline workflows, and turnaround coordination.
- Proven experience in operational product support, system monitoring tools, and device management.
- Ability to perform incident triage, root cause analysis, and handle high-pressure P1/P2 live operational incidents.
- Experience working with third-party suppliers and external operational partners.
- Ability to bridge the gap between technical teams and frontline operational users.
- Willingness to participate in an out-of-hours on-call support rota.
- Focused on delivering reliable outcomes under operational pressure.
- Prioritises system stability, safety, and passenger experience.
- Drives continuous improvement in monitoring and reporting tooling.
- Must not require visa sponsorship to work in the UK.
Location
- Luton
- Hybrid
Work Type
- Full-time
- Hybrid
Salary/Compensations
- Competitive base salary
- 20%25 bonus potential
Benefits
- 25 days holiday
- Pension scheme
- Life assurance
- Flexible benefits package
- Discounted staff travel scheme for friends and family
- Annual credit for discount on easyJet holidays
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
- Electric vehicle lease salary sacrifice scheme
About the Company
- easyJet is a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year.
- We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues.
- Our mission is to make low-cost travel easy.
- Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging.
Equal Opportunity
- At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds.
- If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com.
- We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.